Contact Centre Advisor

Holland and Barrett International Limited ,
Nuneaton, Warwickshire
More Details
Job Type: Full-time

Overview

Job Title: Contact Centre Advisor We have a fantastic and exciting opportunity available to join our Customer Services Team, based in our Nuneaton Contact Centre as a Contact Centre Advisor. When someone buys a product from one of our stores – online or on the high street – our commitment to them doesn't end there. We're there for them whatever question, query or observation they have. And it's our Customer Services team's job to take their calls and help resolve any issues they have. And that's where you come in. Main responsibilities: Receiving and responding to customer interactions Responding to enquiries in a timely manner Managing and resolving any complaints in a professional manner Ensuring the customer experience is consistently great at all times Working to team KPIs Energetic and enthusiastic attitude to achieving targets The Person Excellent telephone manner Good organisational skills Able to work on own initiative and as part of a team Good IT skills with knowledge of Microsoft Office Previous experience of working in a Call/Contact Centre or customer service environment Working Hours are 37.5 hours, over a 7 day working operation. Within this, you will be asked to work 5 out of 7, working 7.5 hours each day within the hours shown below: Monday - Friday: 8.00am – 8.00pm Saturday: 9.00am – 5.00pm Sunday: 10.00am – 5.00pm

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