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Exponential e
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London, Greater London
Commercial Administrator / Analyst
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Commercial Administrator / Analyst - Excel, Reporting Location : London Salary : £25,000-£30,000 Bonus Hours : Mon - Fri, 09:00AM - 17:30PM Your new role Exponential-e is a Cloud, Connectivity and Communications pioneer. We are recruiting for the role of a Renewals Administrator / Analyst / Manager in the Commercial team. You will work closely with the sales teams to ensure that customer retention is maximised by renewing existing customer revenue in line with revenue erosion targets whilst ensuring upsell opportunities are identified. Some of your responsibilities will include: Support the business in maximising revenue and margin retention across the existing customer account base Process Renewal requests, ensuring that requests are attended and resolved within the established SLAs Distribute and coordinate within the virtual team the tasks involved in a Renewal Analysis, ensuring the requests are completed within the agreed timescales and escalated when required Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated Identify the components of a customer’s existing solution and build into a quote that reflects their solution and any solution changes To achieve personal KPIs are met monthly, and to ensure that customer retention is maximised by working with Sales teams, Solutions, Procurement, Commercial, Products and Finance Build the Renewal Analysis as per the relevant templates, extracting the main deal KPIs Keep track of the renewal commercials and report market erosion across the Exponential-e product portfolio What you’ll need to succeed To help continue with our world-class status, we need someone who can deliver excellence. To join the Commercial team as a Renewals Administrator / Analyst / Manageryou must be detail and process orientated individual able to analyse information from a range of systems and sources. Skills required: Highly numerate with strong reporting and analytical skills Good skills in Excel - ability to analyse, manipulate reports and present results Excellent attention to detail Able to multitask and work well under pressure Highly adaptable and proactive Self-motivated and disciplined Good verbal and written communication skills Team player Desirable skills and experience: Telecommunications / Managed Service Provider sector experience Previous experience working closely with a sales team CRM system experience - ideally Salesforce.com Why Exponential-e? Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us: Autonomy and freedom to manage your own time and workload Opportunity to join a growing organisation that encourages career development and progression Working at the forefront of technology Culture quarterly and annual awards (Director awards, Pride awards) Working in a fast paced, collaborative and enjoyable environment delivering a world-class service Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials) A dedicated Learning and Development team including access to a range of technical training and courses (LinkedIn Learning) Comprehensive benefits (25 days holiday, free fruit, free Barista coffee, season ticket loans, local gym discount, Vitality health cover) Purchase up to five extra days of annual leave Every employee gets their birthday day off work Exponential-e Exponential-e is a Cloud, Connectivity and Communications pioneer with a difference. From launching the world’s first Virtual private LAN in 2006 on our privately-owned 100GigE secure and super-fast Network to our recent work integrating SD-WAN and SD-DC, our commitment to innovation has resulted in us being recognised as a world-class IT Service provider, one of the fastest-growing private companies in the UK, and have 8 ISO accreditations to our name. We have built an extensive solutions portfolio, which enables the creation of services tailored specifically to our customers’ operational needs - whether that be for Private and Public Cloud, Data Centre, Unified Communications, Cyber Security or Managed IT Services. What we deliver is Peace of Mind-as-a-Service. The customer is at the heart of everything we do. That’s why we are trusted by more than 3,000 customers, boast a 96% customer reference-ability, and have an industry-leading Net Promoter Score. This is an exciting opportunity for you to join our rapidly growing organisation. We take PRIDE in our culture and team spirit, driven by our employees that want to learn, achieve and build a successful career path. What you need to do now Click "apply now" and you will end up on our careers page, where you can see the full job description and will be able to send a copy of your CV to our recruitment team. We are a company that hire for attitude, ambition and train for skills. So even if you don’t tick all of the boxes but want to be part of Exponential-e then please still apply. We will be in touch as soon as possible to discuss this opportunity, or other relevant positions we may have.