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Pertemps Worcester
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Worcester, Worcestershire
Customer Service Coordinator
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
Customer Service Coordinator Permanent Upton upon Severn £18,500.00 per annum About our client Our client a successful company based in the Upton upon Severn area seeking a Customer Service Coordinator to join their company on a permanent basis. Reporting to the Customer Service Manager will become a valued team member that deals with customer enquiries and orders from initial enquiry / order payment through to delivery in a professional manner and in accordance with the Company KPI's along with updating systems. Commutable distances to Upton upon Severn, include Worcester, Malvern, Ledbury and the surrounding areas. Role Requirements • Dealing with all processing of a customer orders • Notify customers if any shipment delays • Regular communication with Customers concerning deliveries and delivery dates – both verbal and in writing • Direct communication with all colleagues to ensure accurate and timely delivery to customer (i.e. Production / Transport) • Direct communication with Contracts Managers and other stakeholders as required to satisfy customers • Weekly reporting on current status of all contracts to the manager and the customer • Taking accountability for solving issues relative to responsibilities • Correct use, data entry and maintenance of information on all IT systems • Timely and accurate communication to line Manage if issues are preventing meeting promises made to customers • Processing orders through their internal system and any other customer systems as required • General filing and archiving completed within a timely manner Successful Candidate • Demonstrable experience working within an office environment, in a similar role • Proven experience with all Microsoft Office and other appropriate IT systems • Excellent communication skills with good listing skills and confident with telephone, emails and verbal communication. • Proven experience of working towards KPI's • Take a proactive approach to problem solving and reaching a positive outcome • The ability to work on own initiative but also be confident to ask questions when required • Have an exceptional eye for detail What's on offer? • Permanent position • £18,500.00 per annum • Free Parking • Great Culture and working environment • Hours of Work Monday – Thursday 08:30 – 5:00pm and Friday 08:30 – 3:45pm How To Apply: If you think you have the skills and experience we are looking for then please click to apply. Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering and Technical sectors. If this particular vacancy is not of interest to you, we have other opportunities available - please visit our website.