Service Desk Manager (MSP Background)

Firway Consulting Ltd ,
Watford, Hertfordshire
More Details
Job Type: Full-time
Salary: £54,000 per annum

Overview

Management Skills: Service Desk Management, MSP Experience, KPI’s, SLA’s ITIL Implementation, Customer Service, Team Management Tech Skills: 2nd - 3rd Escalation point for Infrastructure, Networking, MS Server, O365, VMWare, Azure, Cisco Routing & Switching and Cisco Meraki. VLAN, CCNA My Client is a highly dynamic and successful MSP, value-added reseller and consultancy providing all leading best of breed Services, IT hardware, software, networking and peripheral products who are seeking a Service Desk Manager with an MSP background. They seek a talented, Service Desk Manager with an MSP background who has excellent leadership skills coupled with a strong technical background to lead a growing team of 12 -15 engineers (onshore and nearshore). You will also have a strong technical background including 2nd - 3rd Line Infrastructure. You will have a mixture of (but not all necessarily) MS Server, 365, VMWare, Azure, Cisco Routing and Switching, Cisco Meraki, VLAN. Your key skills will be Service Desk Management with an MSP background whilst maintaining a strong technical background with mixture of Infrastructure, LAN, WAN Networking, etc. Management Related Skills: Service Desk Management MSP Experience KPI’s SLA’s ITIL Implementation Customer Service Team Management Technical Skills: Office 365 Exchange 2016 VMware vSphere Server hardware knowledge Cisco Routing and Switching, Etc Cisco Meraki VLANS You MUST also have EXCELLENT communication and external customer facing and liaison skills. Preference will be given to candidates who have excellent Service Desk Management skill and who have 2nd and 3rd Line Support escalation and problem resolution. This is great opportunity to build a varied career working for a dynamic environment. Management Skills: Service Desk Management, MSP Experience, KPI’s, SLA’s ITIL Implementation, Customer Service, Team Management Tech Skills: 2nd - 3rd Escalation point for Infrastructure, Networking, MS Server, O365, VMWare, Azure, Cisco Routing & Switching and Cisco Meraki. VLAN, CCNA

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