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Focus Resourcing Group
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Caerphilly, Gwent
Aftersales Technical Advisor (electrical)
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Salary: £25000 - £29000 per annum + Excellent benefits |
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Overview
We are looking to recruit for a Senior After Sales Technical Advisor the successful candidate will be responsible for dealing with aftersales activities relating to product warranty and technical support. Key Responsibilities Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email Make accurate diagnoses of technical queries relating to warranty claims, product installations to resolution. Provide technical assistance and advice to customers and colleagues to ensure the correct product application and operation. Provide excellent customer service by being helpful, professional and courteous at all times. Competencies Knowledge of electrical, mechanical applications and controls systems Diagnostic and problem solving experience in a technical environment Electrical experience preferably with controls, motors and field wiring diagnostics Experience of a high call volume environment. 18th Edition electrical qualification or equivalent An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both verbal and written Ability to negotiate and influence outcomes Good organisational skills and able to work to deadlines Capable of building relationships and communicating at all levels Computer literate Self-motivated team player Qualifications HND/Degree standard or with equivalent experience within a technical aftersales environment, electrical/mechanical, engineering or construction related industry. Company offer an excellent working environment with superb benefits. This job was originally posted as www.totaljobs.com/job/89816940