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London, Greater London
Network Support Engineer
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Job Type: Full-time |
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Overview
A rapid growing IT/Telecommunications infrastructure organisation is seeking to fill several positions due to developments in the future network space. The company is working within technologies and equipment relating to 5G, M2M and IoT and is currently seeking a forward-thinking Network Support Engineer to work in their London offices. The Network Support Team are responsible for ensuring efficient trouble-shooting of issues arising in their customer networks so that a high level of customer service and Service Level Agreements standards can be met. The Network Support Engineer will be required to provide a customer-facing service covering all aspects of Network Support with particular focus on the radio aspects of the system. A large portion of the role will be spent on sites investigating issues. The Network Engineer will be expected to develop an expertise in delivery and design methodologies and systems diagnosis and support. All internal and external training programmes will be provided. Key Responsibilities Act as Subject Matter Expert for all aspects of the system relating to radio, mobiles and RF, with ability to lead the Level 2/3 investigations in these areas Provide comprehensive trouble-shooting support services to the Company’s customers Ensure Service Level Agreements are met for our customer issues Work closely with other Network Engineers, Project Managers >60% time on customer premises performing investigative work Contribute to Help Desk and NOC processes and guidelines in support of system quality and support the HelpDesk Engineer/s Ensure issues are investigated and escalated internally as necessary Requirements Previous experience as a Network Support Engineer Experience in 2G, 3G and 4G mobile and IP systems, possibly as Radio Planning or Optimisation Engineer. Keen and demonstrable interest in technology, mobile networks, Internet, Security, especially mobile communications and IT/IP based systems Knowledge of IT level administration such as ITIL including service desk support methods, SLAs, escalations etc would also be preferable A self-starter - evidence of self-learning, keen to progress and develop Higher education qualified, preferably degree or equivalent with a relevant science degree