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Ascent Sourcing Ltd
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Leominster, Herefordshire
Desktop Engineer
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Our client is in urgent need of a Microsoft certified IT professional to be responsible for helping support all IT services including applications, systems, hardware and customers, ensuring a first class support service to our entire customer base. You must be prepared to travel to our UK sites. As the Technician, you will provide a mentoring and guiding role for more junior members of staff including our clients trainees/apprentices. You will be able to provide a clear outline of expectations and a safe supportive environment to motivate, and encourage learning and development. You will resolve requests, incidents, problems and major incidents assigned to the Service Delivery team within service level agreements. You will action tickets and co-ordinate appropriate and timely responses, including channelling requests to other resolver teams and third parties. You will interact with Team Leaders/Managers to plan, schedule and monitor work activities and provide detailed documentation and guidance on effective use of systems and products. You must have the ability to take control of the management of major incidents, to work on projects and service improvements. You will be required to provide support outside of normal working hours either as part of a rota or on an ad hoc basis to meet business requirements. You will have previous customer support experience working as a Level 2 technician in an enterprise environment. Your experience, skills and qualifications will include at least 70% of the following: • Certifications in Microsoft technologies • A good understanding of Microsoft Exchange and Server • Microsoft Windows Operating systems (Windows 7 / 10) • an understanding of Microsoft Active Directory • An understanding of VM ware, Citrix environments, and WAN and LAN environments • A detailed understanding of client hardware and operating systems to affectively troubleshoot problems • An understanding of VPN fundamentals • Mobile technologies • Telephony • Office 365 • ITIL awareness. You will also have the ability to work as part of a team or on your own initiative, to be professional and presentable at all times, be able to handle difficult and demanding customers, and have a full UK driving license.