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Optima Recruitment Limited
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Leatherhead, Surrey
Service Desk Support Technician
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Salary: From £22,000 to £26,000 per annum |
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Overview
Service Desk Support Technician Working on an IT helpdesk, this role is focused on providing support to all users, both onsite and in remote locations to minimise any disruption to their working environment. Job Description: Resolving users support calls Managing support calls throughout their life cycle Using proprietary Service Desk to handle support calls Provide consistently professional and high-quality interface between Systems Support and its customers Dealing with hardware builds of laptops and desktops via Microsoft SCCM Application installation via Microsoft SCCM Liaising with external resources such as suppliers, manufacturers and support providers Understand and work with Windows Server environments Use SCCM, Azure, VMWare and NetApp applications Take part in Project lead work, with the opportunity to lead elements of projects Maintain system support information and documentation for both end users and within the team Essential Skills/Knowledge: Operating Systems – Windows 10, Windows 2012, Windows 2016 Client Applications – Microsoft Office, Microsoft Skype for Business Hardware – First level PC maintenance (replacing PC memory, hard disks, graphics cards) Person Specification: Ability to provide training to other team members, and other employees Ambitious and willing to work towards specialisation in corporate systems Excellent communications and interpersonal skills Good documentation skills Previous experience in IT Infrastructure support and fault finding Additional Information: Based in Leatherhead £22,000 - £26,000 (depending on experience) Monday – Friday, 9am – 5.30pm 20 days holiday per annum bank holidays Pension scheme Free Parking We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy. Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal. This job was originally posted as www.totaljobs.com/job/89782270