Temporary Customer Service Advisor

Temporary Customer Service Advisor Providing customer service and administrative support to management and corporate management functions. Job Description: Provide an excellent customer experience to all external and internal customers Provide a first point of contact service for web based, written and telephone enquiries Provide advice, guidance and signposting in response to customer enquiries Assist with the monitoring of complaints ensuring the process is followed Logging and resolving expressions of dissatisfaction Provide specialist administrative support and various management functions Scheduling inspections for properties, inviting residents and other appropriate staff Communicating actions from inspection with residents Working closely with the income team to assist with the collection of income Able to take payments, set payment plans and notifying residents if their accounts Work closely with contractors to take initial repair calls Assist with diagnosis and log the necessary jobs with contractors or inspectors Keeping the database for involved residents up to date and promoting resident engagement Carry out, input and follow up on feedback received through satisfaction surveys Step-in and provide general support to the business during periods of high demand Person Specification: Educated to a minimum of 5 GCSE’s, Grades A-C, including English & Maths Previous experience of working in a public sector or commercial setting Experience of providing services to customers via telephone, face to face and digitally Experience of providing a complete response and resolution to customer queries Experience of working in a team setting and providing administrative support to colleagues Managing administrative processes including, maintaining digital and hard copy files Ability to plan, organise and prioritise workload Ability to build effective relationships internally and externally Aptitude for IT and in particular Word and Excel Additional Information: Based in Leatherhead £11.00 per hour Starting ASAP on a temp to perm contract Monday - Friday, 9.00am - 5.00pm Pension scheme We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy. Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal.