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Artemis Recruitment
,
London, Greater London
Clinic Coordinator
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
A mental health clinic based in London SE1, are looking to recruit for a Clinic Coordinator. Salary is £25-27k per annum, depending on experience. Hours of work are 9.00 a.m. to 5.00 p.m., Monday to Friday. The successful candidate will also be provided with a mobile phone, and will be required to take occasional calls from patients out of hours (this is very infrequent). The purpose of this role is to work collaboratively as part of an operational team to ensure an outstanding level of patient care. There are 4 key areas of responsibility: Front line service of Clinic Coordinator: To co-ordinate all enquiries, ensuring optimum levels of customer service meet agreed standards. This will include the day to day running of the therapy out-patient service by communicating with clients, therapists, occupational health staff, general practitioners, or other members of the multi-disciplinary team, as well as the public. Communication may be face to face, by telephone, letter, email or fax Administration of Clinical Management System Be responsible for the daily administration of the electronic clinical management system; appointment booking system, clinic location details & clinical records To support the tracking and evaluation of the conversion of enquiries into in patients within the service provision, and update key performance indicators (KPIs) Provide Invoicing and Debt Recovery Services To provide an Invoice generation and debt collection function in order that invoices are raised for all patient sessions held, monies due are collected and reconciled Participate in maintenance of Clinical Governance systems Participate in maintenance of clinical governance systems; incident recording / reporting, Welcome Briefing, audit, and training Personal qualities required from Clinic Coordinator: Outstanding customer service skills Highly organised Able to prioritise workload Flexible- able to adapt to changing priorities Attention to detail