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Morgan McKinley
,
Stockport, Greater Manchester
Claims Handler
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Job Type: Full-time |
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Salary: £22,300 per annum |
Overview
B2B Claim Handlers/Debt Collectors Location: Stockport, Greater Manchester Duration: Permanent Pay rate: £21,000 - £22,900 per year Acting as an advisor within the Managed Collections and Enquiries teams, you will be responsible for liaising with customers to secure payment, collect cash, resolve enquiries, and deliver an outstanding customer experience. You will be targeted against KPI's for productivity pertinent to the team and role assigned, and quality will be measured though checks completed on telephone calls with customers, and enquiries handled through online and offline manager checks, and customer thermometer surveys completed by your customers. You'll be: Improving cash flow at every opportunity by telephone, encouraging preferred payment methods, educating customers to improve payment patterns, and minimise overdue debt without compromise to customer satisfaction. Investigating queries and aim to resolve in a professional, quality manner, within agreed targets. Escalating where delays are being experienced in resolving customer issues which could result in late payment of invoices / impact customer experience Maintaining accurate records of conversations / actions taken and ensure all reporting is completed within the agreed timescales. Co-ordinating requests for credits, debits and / or orders to be raised on appropriate live' accounts. Attending conference calls / meetings / 1:1's / forums when / where required Requierements Experience of working in corporate customer facing roles with high quality call standard / monitoring in place Experience of dealing with inbound customer calls / complaints via telephone and subsequent call handling / resolution required Experience in customer contact handling where billing enquiries are raised / resolved (problem solving) Strong financial acumen / understanding in dealing with account / invoice reconciliations and financial transactions Key Skills Experience in credit control / cash collection techniques and process Experience of dealing with inbound customer calls / complaints via telephone and subsequent call handling / resolution required Experience in customer contact handling where billing enquiries are raised / resolved (problem solving) Strong financial acumen / understanding in dealing with account / invoice reconciliations and financial transactions Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.