New Claims Handler

Job: New Claims Handler - Level 1 Location: Manchester Full Time, Perm Salary: £17,000 - £19,000 A modern multi-service based in Manchester are looking for a New Claims Handler to provide a timely follow up service upon the receipt of new enquiries as they come into the business. This involves the inputting of information received in relation to any new enquiry onto the computerised case management system. In addition the post holder will be required to contact the client and any associated third parties in order to both gather information and instruct further actions. The aim is to deliver a service that demonstrates excellent customer service skills to enable the business to meet its ambitious targets. Duties/Responsibilities: Inputting and updating of client details on the company's computer system (PROCLAIM) To be responsible for the gathering data and inputting of new claims and new business enquiries Be proactive in completing diary tasks to support the rest of the Team involving work with referrers and third-party insurers and medical agencies Ensure that attendance calls are completed in line with quality standards and that all key information is obtained and recorded To be able to work towards targets and deadlines Understand and embrace the concept of "excellent customer service" coupled with "urgency to get things done". Chasing paperwork and outstanding case information in a professional & timely fashion Ensure that medical appointments are dealt with in a timely fashion and in accordance with due process To be responsible for the inputting and logging of insurance policies relative to client files To communicate with witnesses in accordance with allocated workloads & due process To be responsible for administrative tasks that provide a support function within the business, including but not limited to, document redaction, bundle preparation, telephone support functions Skills Required: Excellent customer service skills Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook) Good organisation skills Excellent telephone manner Good fact finding ability Work well as part of a Team Have an eye for attention to details Develop and maintain excellent relationships; internal and external. LPC Degree desireable (expected or achieved 2:1 and above). LLB/LLM Degree or equivalent required. Core: GCSE Maths and English at Grade C or above (or equivalent qualification) If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV. If you are starting your job search and your CV isn't quite ready or indeed if this job isn't quite right for you, please contact Interlink for a confidential discussion on your career. You can view more opportunities on the Interlink website. Please note, our advertisements use salary and experience as a guide only. Interlink Recruitment is an equal opportunities employer.