Deputy Supported Living Manager

Deputy Supported Living Manager JOB DESCRIPTION The job description does not form part of the contract of employment Starting Salary: £24,196 rising £24,922 upon completion of probation Hours: 38 per week Reports to: Multi-site Project Manager Job information Heritage Care is a charitable organisation that provides a range of flexible individualised care and support services for people with learning disabilities, mental health support needs and older people. Community Options is a trading name of Heritage Care, specialising in providing services for adults with mental health needs. We work with a diverse client group both within the community and in our accommodation-based services. Our aims are to enable people who have a mental health need to live in the community at their greatest level of independence and to enable people to access a range of community facilities and to promote recovery and opportunities for social inclusion. The Deputy Manager will be responsible for working alongside the Multi-Site Project Manager ensuring that the project promotes the core values of the company: Impact – We make a positive difference to people’s lives enabling greater independence, better outcomes and increased choice. Innovative – We embrace a culture for change that strives for continuous improvement, reflection and achievement of excellence. Inspirational – We promote imagination and positivity, motivating our staff and the people we support. Inclusive – We positively welcome diversity of background, ethnicity, skills, talents and contributions from everyone. Integrity – We respect all people as individuals and treat them with compassion and consideration. In all our dealings we are open, honest, accounting and transparent. Role Description The Deputy Supported Living Manager will work with and deputise for the Multi-Site Project Manager where appropriate. They are responsible for supporting the Project Manager to manage a team of up to 10 people who will support up to 11 clients within a registered residential/ supported living project. Along with the Multi-Site Project Manager you will also be responsible for up to 13 clients within one of the supported housing/ housing management projects. This post will also have on-call responsibilities: where the Manager and Deputy are the first people the team will call if there is any issues or concerns within the project. Your role will be to encourage clients and help them to achieve their potential for independence and participate in the life of the community. The concept of recovery underpins our philosophy and tools within Person Centred Planning are used to support this philosophy. Together with the Multi-Site Project Manager you will be responsible for ensuring that services are delivered to a high quality which respond to the needs of service users, and that maintain dignity, privacy and freedom of choice for each individual. As a Deputy Supported Living Manager you will act as a representative for Community Options liaising with external agencies, advising and assisting Senior Managers in areas which affect organisational development and strategy. Deputy Supported Living Managers will support Multi-Site Project Managers in their responsibility for ensuring they manage in line with relevant statutory requirements including the Health and Social Care Act 2008, Health and Safety, Environmental Health and Employment legislation. As well as promoting environmental issues within the project. All Community Options staff are expected to undertake training and to develop skills and abilities which will help to improve performance. Training needs and performance objectives are assessed and reviewed through regular supervision meetings and the continuous performance management system. Job descriptions are reviewed annually and may be amended in accordance with the needs of the service. The Job Description does not form part of the Contract. Job Purpose To work with the Multi-Site Project Manager to ensure that services are managed efficiently and effectively and in accordance to the business aims and values of the organisation. MAIN FUNCTIONS To support the Multi-Site Project Manager : Client Care To ensure the project delivers service to clients that provide a hopeful environment and promotes their recovery. To work with clients to develop a support plan. To offer support and the option for clients develop a; crisis plan, a person centred plan and wellness recovery action plan. To liaise with the community and statutory services, in order to facilitate the goal of encouraging greater participation and integration within the community for clients. To ensure clients are encouraged and supported to be involved in the running of their home. To ensure appropriate and necessary record keeping systems are implemented, maintained and reviewed. Personnel To ensure appropriate staffing levels are maintained to ensure effective support to clients and to meet Care Commission requirements. This will include arranging cover for the shifts, including use of bank/agency staff. To ensure that all staff receive regular supervision and performance management. To assess and support new staff with completion of the Care Certificate. To identify staff training needs, both individual and team and to assist in the development and delivery of in-house training programmes where appropriate. To ensure that personnel record keeping systems are maintained and monitored, including staff rotas, records of sickness absences and annual leave, and other records as necessary. To ensure team meetings are held regularly and that staff receives regular feedback on performance. Finance To ensure clients meet their obligations to rent and charges. To ensure clients have advice and support in relation to welfare benefits. To ensure financial transactions are recorded as detailed in the policy and projects work within the agreed budget. Facilities Management To ensure the property and its surroundings are maintained to a high standard by; Reporting repairs as needed, defective equipment, renewals/replacements, in line with Company policy; Co-ordinating replacement of equipment/furniture and/or new acquisitions in line with company policy; Ensuring good day-to-day standards of cleanliness and arranging regular contract cleaning where necessary, e.g. carpets, windows curtains etc. Ensure Health and Safety checks and audits are conducted. Quality Assurance To ensure that it meets statutory requirements in relation to the Health and Social Care Act 2008 and other relevant legislation. To ensure that all audited and inspection reports are positive. To ensure that staff training and development needs in relation to quality assurance and monitoring are identified and as far as possible met. To support the implementation of the annual staff survey and to address targets as agreed in the action plan. To ensure and support the implementation of the annual service user satisfaction survey and to review performance against the agreed action plan. Planning And Development To ensure that information and publicity material about the project house including the Statement of Purpose where required is regularly reviewed and updated. To advise and assist senior managers in the planning and development of the company, in particular in so far as this affects the project e.g. policy formulation and development of project and company business plans. To review objectives against projects plans regularly and report on performance annually. To work at all times in accordance with the policies, procedures and operational guidelines of the service. The postholder will undertake any other duties that are relevant/appropriate to the post. This list is not exhaustive and may be added to or amended from time to time. Key Outputs Project business plan which will include performance targets in relation to clients, staff and the project. Staff performance, learning and supervision. Monitoring of budget. Service user involvement action plan. Staff survey action plan. Positive Care Quality Commission or QAF reports. Positive Audits.