First Line Support/1st Line Support

Kairos Recruitment Group ,
Bristol, Bristol
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

1st Line Help-Desk Support/First Line Support £25,000-£30,000 DOE Company Benefits Bristol Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Bristol. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial and you must be able to commute into Bristol. Duties as a 1st Line Help-Desk Support Engineer; Provide support and maintenance to Document Solutions and Managed Print Solutions. Assist clients with software implementation lifecycle. Provide training to clients on any software or hardware issues. Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction. Dealing directly with manufacturers regarding warranty issues and replacements. Working alongside the sales team ensuring they are maximising revenue using your insight. Collaborating with engineers in the field providing telephone support. Staying on top of software update dates informing engineers so they can perform updates as soon as possible. Keeping client information up to date and accurate. What you need for this 1st Line Help-Desk Support role; Previous experience installing software in a client environment. Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients. Pragmatic approach to problem solving. Ability to build rapport with clients and a focus towards their needs. My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference. Experience working in a team and alongside colleagues from other departments. Able to multi-task managing and prioritising work towards agreed SLA's. Experience of 1st Line Help-desk support role; at least 1 years' experience. Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Document Management/Managed Print software; training on this will be provided. Package for 1st Line Help-Desk Support opportunity; £25,000-£30,000 DOE. Regular training and development will be provided. Company benefits. If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor Kairos Recruitment Group on

People also viewed