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Inex Associates
,
Crewe, Cheshire
Customer Support Executive
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Job Description Working as part of our central Customer Technical Support Hotline based in Crewe, you will have contact with UK and Irish customers via the phone on a daily basis. Providing 1st line support for our customers; answer the technical support line and log calls on the company CRM. Solve basic faults and escalate to 2nd line support if necessary. Ensure all technical service visits are logged on the CRM and communicated to the customer verbally and by email. Ensure compliance requirements for SSAIB and PSA are followed: including receiving site surveys and completing system design proposals and subsequently after installation 'as fitted' documents altering for any amendments. Key Skills Fantastic customer liaison skills Great IT skills Extremely organised,good time management Salary: £18-21k (40 hours) equivalent Pro Rata for PT employees Benefits: Flexible working hours Job Types: Part-time, Permanent Salary: £18,000.00 to £21,000.00 /year