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Invictus Group Ltd
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Whitchurch Hill, Oxfordshire
Workplace Assistant
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Job Type: Full-time |
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Overview
Work Place Assistant Overview To carry out daily general duties as required, setting the highest standards for both the visual image of all areas within buildings. The individual(s) will assist the Work Place Manager’s to sustain and deliver first class provision of services to B.P. They will also be multi-skilled to meet the wide and varied requirement of the role. Reporting to: Soft Services Manager Responsibilities: Service Delivery To take ownership for the visual standards of all external and internal and related communal areas, whereever appropriate Take ownership of meeting rooms, set up and standards. Provide basic A.V assistance for meeting rooms when requested Poster Management within the building Support and help maintain stationary Cupboards Cardboard/Toner/Battery Recycling support Complete work order request within the agreed S.L.As i.e pedestal unlock Portarage Real suite Work Order Support, ensuring consistancy in the absense of the Soft Services Manager Conference Room/Exhibition Set-Up Support Provide an exceptional Customer Service experience to BP Pangbourne residents Ensure that the site is covered for general duties between 0700 - 1800hrs Monday to Friday on a three shift basis. Answer any telephone in a friendly and professional manner, handling the call effectively and efficiently. Work within the laid down BP HSSE requirements across the site at all times to ensure that all services are delivered in a safe manner. Attend HSSE meetings as required Provide assistance to the site reception/concierge team as required to ensure effective deliver of all Front of House services. Along with Soft Service Manager build positive relationships with key B.P staff in buildings and ensure they are aware of your contact details for urgent reqeusts. Assist with adhoc requests as required by the Soft Service Manager Compliance Management Delivery of services as laid down on the Service Level Requirements document for the meeting and function services. Report all service shortcomings affecting the guest experience to appropriate line manager Monitor progress of service requests raised, this will ensure prompt response by the various teams. Maintain personal awareness of all site procedures relevant to the to general services, ensuring that any required changes to procedures are brought to the attention of the process owner. Completion of any required daily checklists and area audits. Be fully conversant with the reporting procedures for any nonconformance / incident in relation to H&S and first aid at BP Pangbourne. Must know where the fire exits and muster points are located and ensure access to and availability of them is kept clear at all times. People & Performance Management To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members by carrying out regular "image" checks for each other. To always smile and use positive body language in each interaction, enabling you to take control of your working area and support/check colleagues in their delivery. Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture across Pangbourne site. Ensure prompt and seamless handover of information and special requests between shifts. Behaviours & competencies The Workplace Assistant would be expected to perform at a competent or high level in all competencies listed below. These have been drawn from the "Johnson Controls Customer Service Competencies" and have been grouped into clusters. However, some competencies are relevant to more than one cluster. Competencies Capability and Skills Communication Languages Willingness to Learn Service Delivery Quality Standards, Image and Innovation Planning, Prioritising and Organising Problem Solving Trustworthy and Discreet Passion Self Motivation Team Player Living the Brand Customer Service Service Excellence Effective Interaction with Others Communication Continuous Improvement Skills & experience Strong customer services skills Able to drive and hold a current clean licence Present a self image of confidence and authority to enable effective customer service delivery. Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations. Ability to provide services to the highest specification within a Corporate Head Office Building. Strong team player within a Customer Service environment and Ability to manage service disruptions in a seamless manner via effective use of the team’s resources so as to maintain business as usual activity. Training & qualifications Manual Handling trainng Knowledge of site HSE practices Knoweldge of site recycling requirements Knowledge of Goods-In and Stores Practices Performance excellence At a formal level the job holder will be charged with a number of Job related/relationship objectives as part of their annual appraisal and development plan. At an informal level the individual will be encouraged to actively participate in the customer service and wider FM team to drive continuous improvement. Working times Operate on with a shift basis delivering services between the hours of 0600-1800hrs Monday to Friday.