Telecom Specialist

NAVEX Global ,
Chippenham, Wiltshire
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. Position Summary: The Telecom Provisioning Engineer is part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX Global’s customer telephony solutions. Specifically, this position is responsible for the configuration and set-up of new customer telephony programs, maintaining and updating existing telephony programs, researching and analyzing program routing plans, and working directly with our vendors. The ideal candidate has high attention to detail and is a problem-solver. We Offer You: An organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none A workplace experience that is based on our determination to retain you each day and enables you to learn, grow and develop your career, and people dedicated to your success at every level Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life What You Will Do: Provide testing services for domestic and international telephony architecture to validate connectivity and performance for inbound services Validate calling plans have correct terminations and have been properly set up in appropriate program setups to direct to correct programs Develop submission mechanisms to identify testing requirements to various vendors and internal resources Develop and maintain reporting structures for communicating test results to internal and external customers Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols Track and maintain open issues through resolution Update internal databases to reflect "learning" opportunities identified as a result of testing operations Work with other members of the Telecom group to maintain best-of-class telephony offerings for each operational country where NAVEX Global telephony services are provided Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage Implement continuous improvements through the incorporation of best practices Participate in other special projects, IT projects, or responsibilities as assigned What You Will Need: 2 years customer service experience A demonstrated ability to manage non-technical telephony investigations and solutions A demonstrated ability to identify problems and provide timely and efficient solutions A demonstrated ability to multitask and prioritize workload High level of attention to detail, excellent follow through skills, and reliability Ability to manage service level agreements and maintain established corporate/departmental objectives Proficiency in Microsoft Windows and Office A demonstrated ability to manage changing priorities and execute efficiently The ability to implement telecom solutions via established vendor products The ability to adapt as the external environment and organization evolves A demonstrated ability to work with customers to gather requirements and translate business needs into technology solutions The ability to manage conflict effectively and provide strong attention to detail Excellent verbal and written communication skills and a commitment to collaborate with people Experience engaging with people across a variety of levels with diverse backgrounds NAVEX Global is an equal opportunity employer, including disability/vets. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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