Telecommunications Agents

Our client is looking for Telecommunications Agents

Requirements

Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service

Must be able to handle more than 3 tools at a time

Excellent verbal and written communication skills

Excellent relationship building and rebuttal skills

Must be at least 18 years old

Ability to type a minimum of 26wpm with a 90% accuracy

Candidates must be able to demonstrate strong active listening skills, ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems.

Familiarity with resolving mobile and wireless technology challenges

Flexibility to work any shift within a 24-hour period, including day and/or night hours & weekends including holidays.

Must be able to work onsite.

Responsibilities:

• Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages

• Identifying and assessing customers’ needs to achieve satisfaction

• Ensure all calls are logged in the system for proper monitoring and closure

• Provide appropriate solutions in a timely manner