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Manningglobal
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Chertsey, Surrey
Telecommunications Operations Manager
Overview
Job Description
Our client, a prestigious IT Services and Solutions provider, is recruiting for a Telecommunications Operations Manager to join their business in the UK. Position Title: Telecommunications Operations Manager Position Type: Permanent Start Date: July 2020 Location: Chertsey, UK Contact: Sibila Klapan Ivandic | +49 (0) 89 23 88 98 47 Responsibilities: * Be the point of contact for European subsidiaries, their BPO's and contact centres * Monitor network performance and utilisation via system portals * Monitor Telephony services via system portals * Monitor IVR services, conduct changes within scope, as required * Conduct incident management swiftly and appropriately, as required * Verify 3rd party vendor monthly invoicing * Issue customer based monthly invoicing * Managing & report SLA (Service Level Agreement) monthly. * Support SR (service request) ticket system * Support project management and change management activities from preparing SoW's through to coordination of changes and roll out, as required * Identify key stakeholders and build effective relationships with customers * Identify risks and recommend plan for contingencies * Track and resolves risks, issues, and action items throughout operational management * Prepare presentation material and present to senior managers as and when required * Manage issues related to business professionally and promptly. * Identification and development of new business opportunities in the client base * Work with product management in IT Innovation Business Team and SDS HQ to define product and service offerings that meet customers' needs Qualifications: Essential * Bachelor's/Master degree in related field or equivalent demonstrable experience * Ability to organize operational work effectively, juggle competing demands/changes * Exceptionally detail-oriented with strong organizational and communication skills, particularly around finance and billing * Proactive, independent, responsible attitude * Strong relationship building and influencing skills * Excellent written and verbal communication skills * 3+ years experience in telecoms industry with exposure to * Telephony * Networks * Voice equipment * Understanding of telecoms network operation * SLA management * Risk and issue management * Service desk management/operation Advantage, but not mandatory * 3+ years experience in contact centre telephony and network operation industry * Global or European experience an advantage * Full project lifecycle experience within an I.T or Telecoms environment * Direct report management experience For more details contact: sales(at)manningglobal.com Quoting reference: CH_MGIS_ Or call Sibila on: +49 (0) 89 23 88 98 47 View our latest jobs: www.manningglobal.com Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position, would you please forward this 'Email & Role' to them. Please note: * That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your cv for the position. * Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for * If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. * This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstrae 60, 80801 Munich, Germany Sitz der Manning Global AG: Munchen, HRB 170058 Amtsgericht Munchen, Vorstandsvorsitz: Rachael Manning Munich/ Dusseldorf/ Bonn (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Lille (FR) - Changzhou (CN) - New York/ Houston (USA) - Zagreb (HR) - Timisoara (RO) - Madrid (ES) - Istanbul (TR)