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Anderson Recruitment Ltd
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Cheltenham, Gloucestershire
Business Support Analyst
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
My client based in the centre of Cheltenham are currently recruiting for a Business Support Analyst to join their team on a permanent basis. The successful candidate will be responsible for the production of performance figures along with providing feedback to the Senior Management Team on cost analysis. Responsibilities/Duties; -Production of monthly Performance Figures -Production of Forecasting Figures at start and mid-month -Production and Maintenance of Customer Journey Procedures and their documentation -Feedback of Performance and Forecasting Figures in a timely and relevant fashion -Feedback of Cost Analysis to the Senior Management Team -Maintenance of communication systems and processes -Ensuring all client technical queries are resolved within a timely manner. -Internal support requests are logged, actioned and escalated to third parties where appropriate. -Ensure all company reporting processes are running smoothly. -Produce and keep accurate records of all business procedures. -Scheduled internal audits of operational processes. Candidate Attributes; -Organisational skills with attention to detail -Ability to communicate effectively -Ability to work autonomously or part of a team to make things happen -Ability to demonstrate excellent knowledge of Windows Desktop operating systems -Strong willingness to learn new skills, Particularly software Salary - Up to £20,000 Hours- Monday to Thursday- 9-5.30pm, Friday 8.30am-5pm