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Kenny Recruitment Ltd
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London, Greater London
Sales Support Executive
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
A great opportunity has arisen to join one of our clients in their busy Sales Support team based in their London office, they are a reputable travel company. They are looking for someone who enjoys administrative duties; has great attention to detail; can effectively prioritise their own work load and in general, has a positive outlook. The role involves working closely with the sales team as well as liaising with suppliers daily (hotels, airlines etc) and so confidence and strong communication skills are very important. If you thrive under pressure and enjoy working in a fast-paced environment they are the company and team for you. The ideal candidate will have GDS systems experience, ideally Galileo. Our client is in the travel and tourism industry and therefore shift work is required - shift times 08:30-17:00, 9:00-17:30 and 12.30-21:00. Two weekend days work on a monthly basis will also be required on a rotational basis. Pay - £21,000 - £25,000 per annum (dependent on experience) benefits Location - Central London Working hours - shift times: 08:30-17:00, 9:00-17:30 and 12.30-21:00. Two weekend days work on a monthly basis will also be required on a rotational basis. Responsibilities: Ticketing, Issuing / Reissuing / Refund tickets Run and manage reports to ensure quality control Issuing clients documentation ie, car vouchers, transfers, excursions, cruises etc To process all on request booking components and manage ground queues Manage allocation & host to host bookings - ensuring confirmations are received within the set turnaround time and checking that all details are accurate Work through supplier request responses from the mailbox and updating confirmations to the bookings Maintaining and developing strong working relationships with our suppliers at all times whilst delivering a professional and courteous service. Sense check bookings to ensure bookings flow and are processed correctly Communicating with reservation agents and providing support to get bookings confirmed and if required investigate further into alternative options. Liaising with suppliers to check the progress of bookings on request and challenging any denied requests Ensuring any special requirements are booked for passengers Responsible for cancellation of ground components and no shows. Re-arranging components affected by any schedule changes or flights delays Despatch schedule change documentation Assist in schedule change management Dealing effectively with in resort issues and speaking to the clients directly. Attending team meetings and sharing best practice with colleagues. Maintaining operational databases Assist in schedule change management from initial notification through to customer advisory Providing support to other business functions as required Minimum requirements: General working knowledge of Galileo A strong work ethic and willingness to go above and beyond Excellent attention to detail Problem solver Organised, Flexible & punctual Able to work on own initiative as well as part of a team Ability to multi-task and work under pressure to meet tight deadlines Thrive working within a fast paced environment Self-motivated High process driven Next Steps… We've been candidates too so we know how frustrating it is if you don’t hear back from a job application. We’d love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can’t get back to every application - We know that’s not what you want to hear but we hope you’ll understand? Short-listed candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion. We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat.