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Alex James Digital
,
Chester, Cheshire
Account Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Our client are a fast growing digital business. As a result of rapid growth and the successes they have achieved they are recruiting for a driven individual to join their Account Management. You will be responsible for a portfolio of approximately 5 - 10 customers' accounts, consisting of large brands and SME clients. About the role As a Key Account Manager you will work with new and existing client accounts to ensure that the business delivers the highest level of service and maximise all potential business. In addition you will maintain regular contact with clients and review their account performance to ensure that it meets client objectives. You will renegotiate and renew contracts on an ongoing basis and remain in constant contact sending, discussing and analysing reports with clients. You will need to understand and interpret client data in a clear and commercial manner, identifying opportunities and threats. You will create contracts, proposals and marketing literature, renewing contracts, cross selling new products and services, up-selling and retaining clients where applicable and check all client workflow in pivotal ensuring delivery and placement of workflow in line with agreed client strategy. You will work closely with, and coordinate internal departments to oversee delivery of services to enable you to manage the client's portfolio and meet objectives. You will attend both internal and external client meetings and proactively anticipate client's expectations regarding account performance before attending the meeting. Your main goal is to retain and grow clients by fulfilling all aspects of the role and be proactive to identify and resolve any client issues in an effective manner. Requirements Full training on the businesses proposition will be provided but you will need to be able to understand and interpret data relating to Search Engine Optimisation (SEO) and Pay Per Click (PPC). The use of Microsoft Excel, Google Analytics and Google Ads to analyse data and understand trends will be part of the day to day role. If you're driven by building client relationships, delivering outstanding customer service, interpreting data and motivated by commission generated on renewals and cross selling of additional services, we want to hear from you. Excellent package on offer.