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Excel Technical Resourcing
,
Aldershot, Hampshire
Aftersales Manager
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Job Type: Full-time |
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Salary: £48,000 per annum |
Overview
Aftersales Manager - Aldershot My Client in the automotive industry are currently looking for an experienced Aftersales manager to join their team based in Aldershot. To be successful in this role you must have experience and have a proven track record working as a Aftersales manager. The Role: Basic Salary: £48,000 Bonus (Up to £10,000) Company Car Company phone Company laptop You will be responsible for: Providing direction for the entire Aftersales operation . Ensure that all of the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence. As an Aftersales Manager your team will comprise of Service Advisors and Technicians who will need clear direction to order to run an efficient and professional operation Ensuring that an incredible customer experience is given Role Requirements To be a success in this role At least 2 years’ experience in managerial role in a customer oriented department Experience of working in a target driven environment Experience of developing and monitoring budgets An understanding of marketing processes and development of pricing strategies Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties Be able to guide and direct a team A strong customer focus Excellent communication skills - able to negotiate and influence Your Responsibilities Meet key performance indicators and targets for the service and parts departments Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability Work with team to develop understanding and implementation of customer focused environment, setting clear objectives/targets