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Cynosure Search Limited
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London, Greater London
Sales Operations - AI Technology
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Job Type: Full-time |
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Overview
Sales Operations About company Our client makes AI-powered virtual agents that intuitively understand natural speech and respond with the best answer at every turn. Think Alexa or Siri, but capable of carrying on multi-turn conversations, solving complex customer service problems, and deployed at an enterprise scale. The company was founded in 2017. Our client’s researchers are some of the most cited conversational AI scientists in the world. The team has built and deployed AI products used by millions of people every day. And customers include some of the world’s leading companies. The company’s offices are based in Clerkenwell, London. The team of 30 comes from 21 countries and territories, and they are always looking to add more cultures and voices into the mix. About the role The Sales Operations role at our client’s company is a crucial role to ensure that the sales team are operating in the most effective way. The success of this role will ultimately be measured by the amount of time the sales team can spend both prospecting and selling. This role will report to the Chief Customer Officer. This role will be responsible for the following three areas of the sales department: Company prospecting efforts Sales management information Sales led marketing efforts Company Prospecting Efforts Create maintain the prospect target list and allocation to Business Development team and 3rd Party introducers following agreement from CCO. Web / telephone leads initial triage and qualification. Ensure that all web leads are followed up in a timely manner within 24 hours of receipt during Mon-Fri. Once qualification data has been provided, a lead should be created in Salesforce and a task created for the sales owner. Sales Management Information Manage the company Salesforce CRM system as an Administrator, adding new users and help with individual reports and dashboards. Weekly and monthly sales reporting through Salesforce for executive team. Reporting on next key steps for accounts will be crucial. Minute and distribute weekly sales team calls. Support the Sales team in articulating accurate feedback from the field to product and marketing teams. Sales-led marketing efforts Co-ordinate the development of materials to support sales outreach working with CCO, BD, Solution Sales, Product & Marketing Partner with marketing to ensure that sales materials and collateral are created in a timely manner. Manage and support sales event, trade shows, breakfasts / dinners etc. The Successful Applicant In order to apply to the Sales Operations role the candidates will be expected to display the following experience: Experience within the sales environment, ideally someone with a past history in sales. CRM reporting experience (e.g. Salesforce) Excellent written and spoken communication skills and great attention to detail Good proficiency in Microsoft Excel Excellent data manipulation skills with a proven ability to analyse and interpret complex data sets Commercial intuition with a proven ability to think laterally to solve problems A self-starter who excels in being a team player with experience of cross-functional interactions - sales, marketing, product etc. Benefits Company pension: Auto-enrolment to the People’s pension Holiday: 25 days of holiday (plus bank holidays) a year (5 days can be carried over each year) Health & Wellbeing: Private dental and health insurance through Vitality. Food Treats: Healthy breakfast, snacks provided daily, as well as fully stocked fridge with beer, wine & gin & tonics. Extras: Pick your own kit, in house gym, Deliveroo dinners Keywords: Salesforce, CRM, Operations, Sales, Salesforce, CRM, Operations, Sales, Salesforce, CRM, Operations, Sales, Salesforce, CRM, Operations, Sales, Salesforce, CRM, Operations, Sales, Salesforce, CRM, Operations, Sales.