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Visa Inc.
,
London, Greater London
Chief Operating Officer
Overview
We're looking for a candidate to this position in an exciting company. Responsible for building robust and resilient payment operations strategy and the annual operations plan. Lead, inspire and drive high performance across an organisation comprised of 50 Payment Operations and Operations Optimisation & Stabilisation employees, to execute, and manage, payments flawlessly (timely, reliable, safely and without error) to all global Earthport clients. Lead and design the client lifecycle including client onboarding, compliance, reconciliations, client application service and support, whilst consistently evolving best practice to deliver cost effectiveness, speed & efficiency and high quality & productivity. Be accountable for, and partner with, the rest of the Earthport and Visa business to re-design, scale and optimise the Earthport payment processing operations so that it can meet the company’s stated 5 year volume, growth and operating cost targets. Proven senior executive in an enterprise leadership role. Demonstrable track record leading the operations of a business or a function in a matrix, multi-national environment. Ability to influence and challenge at all levels of the organisation. Credible. 18 years in the payments / fintech or related industries in which Visa operates, having led transformative operations at scale across multiple / global geographies. Depth of rigour to operational effectiveness, excellence in execution, new market entry and client acquisition through to onboarding and servicing. Strong background and understanding on current and emerging payment technologies, risk and governance in the payments lifecycle. Commercially focused and pragmatic with superior strategic thinking and excellent ability to identify opportunities and define solutions. Client centric mentality with a real understanding of how to work and operate differently across the evolving payments ecosystem. Phenomenal drive to translate big picture into a resilient operations plan. Agility to think global and act local. Ability to set an overarching direction. Functional operations experience would be valuable, with a mature understanding of operations that support sales lifecycle strategies, process and execution. Strategic in nature with the ability to bring order and focus to complex situations.