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Fetch Recruitment Limited
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London, Greater London
Sales Quality Assurance Officer - City
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Job Title - Sales Quality Assurance Officer Salary - Circa £28k per annum Location - London, Near Bank Contract Type - Permanent, Full-time What can we tell you about this special business? Our client has been helping to put a smile on the face of British businesses since 2007 - and that’s something they continue to strive for every day. Their incredible people, coupled with the great service we provide, have made them the biggest (and best) in their market. They take great pride in making their customers smile How? The Butterfly Effect which means creating a workplace that makes everyone that works for this business smile too Over the years they have built an environment where development and progression is encouraged, hard work is rewarded and fun is had along the way Professional development, annual trips away, regular massages in the office, parties and awards are just a few of the things you can look forward to while working with them. We’re confident that they have what it takes to pass the duvet test every day. What will be keeping you busy? Our client’s sales agents are fantastic and their NPS scores reflect this but they are always striving to be the better than the rest. We need you to listen to sales calls without bias and to provide the Sales and Compliance teams with regular, accurate and balanced analysis meaning they can gain assurance that they are consistently achieving the highest standards and identify areas for improvement. Your day will consist of these duties: Call listening/sales audit Ensuring sales are assessed against a set criteria Providing regular feedback to sales agents, team leaders and other stakeholders Gathering information to support agent feedback/coaching To follow strict guidelines set by the business and external frameworks To identify key trends that may not be best practice Identifies personal training needs and skills gaps Ensure every customer has a positive experience through call monitoring To evaluate in accordance with agreed Service Level Agreements and regulatory standards What are we looking for? Whilst similar experience would be great, they have fantastic training and development on offer here, so we are more concerned with positive attitude, attention to detail and a desire to learn. Are you? Focused? Driven/ Determined? Trustworthy? Will you? Take responsibility for your workload and be prepared to provide clear and balanced feedback? Not be afraid to evaluate a sale as less than satisfactory? Prove to be someone our client can trust to score fairly and consistently? If so, then please do send your full CV over with a short paragraph on why you would be best suited to this role.