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Stuart
,
London, Greater London
Performance Manager
Overview
Job Description
Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and eCommerce merchants to enable smarter transportation models. Our beautiful office is located in a co-working space Fora Space, 71 Central Street London EC1V 8AB. Were looking for a PERFORMANCE MANAGER to join the London Operations team, led by Nuria. You will focus on delivering a world class service to our clients at all times and will be responsible for key financial and operational KPIs such as gross margin and order success rate. You will have the opportunity to be at the forefront of the London operation and play a vital role in balancing the interests of our clients, high growth and profitability. Responsibilities You will be responsible for ensuring we have the correct supply in place, determining fleet structure, preparing for client launches, conducting performance analyses and building courier onboarding and resourcing plans. * Manage a performance and onboarding team * Conduct root cause analysis and proactively find areas for operational improvement * Matching supply and demand - working with business operations, courier operations and the onboarding team to ensure that we have enough riders in the right place at the right time. * Manage the fleet structure and incentive schemes * Work closely with Commercial & Account Management to understand client requirements * Design alongside the Onboarding team the onboarding plan(s) * Plan alongside cross functional teams the rollout / launch of new clients, pickup locations and verticals Requirements * Minimum of 2-3 years of work experience in consulting-based role * You have experience managing a team * You have a strong analytical mindset and are able to apply numbers to actions * You are a strong communicator and have experience work with different stakeholders across departments * You are inquisitive and forward-thinking - curious, thoughtful and confident questioning the status-quo Benefits * Competitive salary and bonus * Lunch paid for every day (in value up to 10) at work and all the free drinks/snacks you can handle * Monthly gym allowance (in value up to 40) to use in any gym or for any sport class - a healthy mind in a healthy body! * Annual company offsite Ibiza this year! * Private health care provided by AXA (including dental and optical) * Pension taken care of through a partnership with Royal London * Work in an international, dynamic and passionate environment with a great company culture. * Lunchtime sports: frequent yoga, 5 a side football Fridays, squash Thursdays Logistics for a sustainable world. That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last-mile delivery is not a nice-to-have but rather an inevitability. Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geolocalised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers demands. We launched in 2015 with a big vision and a handful of clients. Three and a half years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, eCommerce, grocery and food. Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.