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Ocean Consulting Limited
,
London, Greater London
Deputy General Manager
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Deputy General Manager - Flagship Store Location: Flagship Store, Stratford Westfields, London Salary: £40,000 - £56,250 As the integration of product, experience and reputation continues across the retail environment, and as an individual’s relationship with technology becomes the most valuable real estate on earth, a single employee and their relationship with their employer, and their customers, can make a huge difference. A global leader in the consumer technology and mobile sector is recruiting for some very special people and this is your opportunity to build a career inside with one the greatest builders and innovators of technology in the world today. Are you the kind of person that believes you can make a difference through your work? Are you the kind of person that can embody the work you’re doing? Are you interested in building a career within a globally recognised brand? Purpose: The Deputy General Manager will be accountable for delivering store goals, through alignment with the company brand and ethos, inspirational team leadership and development, and an unswerving passion to enrich customer experience through the introduction of the company’s products. Key Accountabilities: 1. Clarity of Vision - Through clear direction ensure that every member of the team understands the vision, mission, values and objectives of the company and their own individual role in delivering against those goals 2. Leadership - Provide clear leadership and direction, both at an individuals and team level to inspire positive team attitudes and exceptional sustained performance 3. Operations - Organise and train team members to ensure the best use of resources to achieve successful delivery of targeted results 4. Needs of Customers - Through genuine curiosity and interest in people, discover the needs and desires in every customer interaction and inspire customers by introducing them to the store’s products that will deliver both their needs and desires 5. Team - Recruit and develop the best individuals available against agreed role profiles and develop individuals into a cohesive team 6. Resources - Maximise the utilisation of store resources to optimise the delivery of objectives. Continually seek ways to build business opportunities in the local community and manage the store budget effectively 7. Organisation - Organise the store resources to achieve the set KPI’s, changing approach when needed, incremental development of the team’s performance. Accountable for: • Store leadership • Store performance • Store operations • Health & Safety • Customers and Customer measures • Store team and People measures • Store Recourse’s and Budgets • Store Standards Knowledge, Skills and Experience: • Exceptional customer service skills and experience gained in a customer centric retail environment • Proven Leadership skills including setting a clear direction for your team, inspiring others, able to articulate vision and values with conviction • Communication and influencing skills that generate commitment and loyalty • The ability to plan, prioritise and delegate your own and others work in a highly organised way ensuring high standards of quality and service are maintained at all times • The ability to think, plan and execute strategically to achieve your goals • Wide industry knowledge and ability to act with commerciality as a key component of your decision making • An ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you • Extensive and relevant managerial experience - managing and handling complex and difficult situations • Developed coaching and mentoring skills