Renewals Team Leader

NS Resource Group ,
Watford, Hertfordshire
More Details
Job Type: Full-time
Salary: £30,000 per annum

Overview

My client is a leading energy supplier with over 20 years’ experience servicing UK businesses. They are passionate about their employees and recognise that they should be in the centre of everything they they do. Their awards reflect the great work they do in developing their teams and providing first-class customer service and holding the Investors in People Gold award for the last 4 years. The SME Renewals Team Leader will manage and motivate the SME sales team to achieve sales growth and retention targets, ensuring every aspect of day to day operation performs efficiently and flawlessly. You will promote and embed the company values and edge in all aspects of performance, driving forward the team and wider company initiatives cross-functionality in order to achieve companywide objectives where necessary. Duties & Responsibilities: Provide an environment to inspire achievement and development within the team and individuals · Foster, a thriving sales team to seek solutions in the delivery of their sales targets and in delighting their customers Motivate, coach, train and develop staff in accordance with company policies and procedures · Assist in the recruitment and remedial action processes where necessary Ensure business relationships are maintained and developed to achieve optimum profitability and benefit Investigate and resolve all escalated business and customer queries and complaints Represent Corona where necessary at external events and visits Management Management Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business Ensure all key processes within the sales team are performed accurately and efficiently from tender to billing stages, eradicating risk exposure where possible Ensure system development keeps pace with SME sales requirements Regularly review department processes for improvements and ensure continually updated and followed Attend meetings & contribute to company strategy and policy-making as required · Co-ordinate activities and information between departments, working in a co-operative manner cross-functionally within the business · Carry out other reasonable duties as determined by senior management Skills & Experience · Knowledge of the UK gas and power market · Proven experience of motivating and managing a fast-moving SME sales team · Ability to develop a team of enthusiastic sales staff, capable of generating a high conversion rate A thorough understanding of typical sales processes is highly desirable Excellent communication skills, with the ability to communicate effectively at all levels · Highly numerate, with good attention to detail Proven team leadership/management experience High degree of computer literacy, including Excel, Word and PowerPoint Able to work on own initiative What do you get in return? · Competitive salary and benefits package Career progression opportunities Profit share Enhanced Pension Scheme Enhanced annual leave options Private Medical Insurance · Life insurance and Income protection Day off on your birthday · Fresh fruit, snacks and breakfast every day · Amazing company parties Stunning new office with true community feel Online learning account

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