Customer Engagement Executive - £65k OTE - Maidenhead

Martin and Conley ,
Maidenhead, Berkshire
More Details
Job Type: Full-time

Overview

Job Description: Are you experienced in SaaS solutions and have a great passion for customer relationships? Do you have 5 years experience in a Sales environment managing accounts? If so then this exciting position could be for you As a Customer Engagement Executive, you will be responsible for developing high-trust relationships with your clients, measured through revenue under management, retention and relationship health. This is a strategic role working with customers, internal teams and has central importance to the ongoing success of the company. Who you are: Successful experience managing a portfolio of clients consisting of large global companies with a high-level of complexity, focus and intensity Proactively engage customers to ensure they adopt full functionality to get maximum value Driven to make value visible to clients in support of Revenue Under Management (RUM) and Retention goals Focused on establishing, maintaining and growing broad and deep relationships within each customer account, driving a successful Client Lifecycle Management strategy Anticipate, identify and meet your customers' needs Develop advanced account strategies that drive success through delivering value and insight relevant and unique to each customer Possess commercial experience developing account management plans A self-starter, with energy, drive and the ability to manage multiple priorities. Retain current revenue footprint and look for expansion opportunities Develop trusting and deep relationship with multiple stake-holders Understand various levels of customer organization (C-Level, System Admin/User, Finance, HR, IT, etc.) Advocate for and become voice of the customer; understand competitive threats and utilize proper escalation channels to help customer during times of need. Drive customer references and business transformational stories across accounts Establish success metrics, annual goals and key objectives with the customer Strong knowledge of SaaS models and Cloud mindset. Facilitate executive meetings that measure progress and business impact Motivate and mobilize customers and cross functional partners through diplomatic collaboration and unambiguous communication See conflict as opportunity and assess situations and find common ground quickly Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources Know how to get things done through formal channels and informal networks Thrive in an entrepreneurial and fast paced and evolving environment Lead or participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and the business are being fairly and objectively represented Be aware of, and comply with, all corporate policies May require 30% - 50% travel Education, Experience & Training required: BA/BS degree required 6 - 10 years of experience in Customer Success, Account Management or Sales experience with quota responsibility that includes a variable compensation package Financial, expense management or travel industry experience and insight preferred Software industry experience preferred Critical Performance Competencies: Business Acumen/Strategic Business Perspective - demonstrates business/marketplace knowledge (policies, practices, trends, etc.) Ability to handle a very high volume of high priority items from top tier clients Client Value Creation - demonstrates concern for meeting internal and external clients' needs in a manner that provides satisfaction and excellent results for the client Influence - uses appropriate interpersonal styles and methods to influence internal and external clients, enhancing financial success Interpersonal - builds and maintains trusting relationships with associates and clients Change Management - initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace Energy/Drive - exhibits strong desire to achieve Personal/ Professional Effectiveness - demonstrates ability to be self-directed and self-motivated Intelligence - acquires understanding and absorbs new information rapidly Planning and Organizing - optimizes use of time and resources to achieve desired results Accountability - holds self and others accountable for results Is adaptable to a fast paced / changing business environment Value Competencies: Displays passion for & responsibility to the customer Hires, develops & rewards great people Display leadership through innovation in everything you do Display a passion for what you do and a drive to improve Display a relentless commitment to win Display personal & corporate integrity

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