Services Product Specialist

Exertis ,
Hapton, Lancashire
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

This is a new role to support Group Services growth. This person will be responsible for the day to day management of our value-added services initiatives and carry out an operational role to own and manage the process flow between sales and delivery teams. They will be responsible for the promotion of MacroEv and Exertis Technology services across the Exertis sales floors and be the go-to person for services. This person will be responsible for engagement with both service vendors and customers. The role of the Services Product Specialist is an office/field-based role responsible for the management, relationship development and sales growth with in the General Sales Teams of: Vendor Services (Extended Services, Deployment, Installations) MacroEv Services (Onsite installations, Staging and Engineering, Remote Managed) Professional Technology Services both in-house and outsourced 3rd Party services This is achieved through the exposure of products, services and value proposition to identified sales channels, in conjunction with the internal sales account managers, and the respective Business Development Managers. Key Responsibilities Reporting into the Services Sales Director, this role will involve building relationships with key services personnel, customers, internal stakeholders and expanding the Services business with Trading Partners. With a clearly defined remit to drive the Services business, as well as maintain and develop relationships with existing accounts, you will work alongside the internal/external sales managers, BDM's and Commercial Teams including Pre-Sales to ensure that the MacroEv proposition is delivered to the market place. The Services Product Specialist is also responsible to ensure appropriate processes are followed and information collected to ensure effective service delivery. It may involve Services Vendor onboarding, material set-up, escalations and delivery follow-up. Overall objective: Be a recognised business leader for Services internally and externally Consistent achievement of targets: Participation Rates, Content Rates, GP and Escalation Management. Maintaining & developing relationships within existing accounts, and promoting the strategic Services ethos Ability to understand the client's business objectives and technical needs, and to engage necessary resource to support the reseller Ability to work alongside internal/External account managers to ensure smooth running of account and delivery of SLA's Project support to ensure that the solution sold is effectively implemented, Post-Sales support to assure very high customer satisfaction and business Establishing and maintaining strong relationships with key services contacts within Vendors Attending key partner events and training sessions Continued training to maintain knowledge of product roadmap and latest technology changes Regularly exercises discretion and independent judgement Maintain professional relationships with teammates, partners and clients In conjunction with Group Services and internal stakeholders, maintain & update pipeline to ensure all deals are logged and registered where necessary Working with the Vendors Commercial Managers to ensure alignment on Vendor Strategy and effective use of support resources. Travel between Group Services offices as required Additional duties as assigned Demonstrate strong awareness of and commitment to Ethics and Compliance and the Group Business Conduct Guidelines. Key Skills Education and/or experience: Industry Certification preferred but not essential Ideally 3 years' experience within field-based sales role, ideally within the IT Majors. Demonstrated experience in similar role and with a proven track record Experience and ability to engage at a senior level within key accounts and vendors Ability to understand and explain the benefits of partnering with MacroEv Ability to respond effectively to the most sensitive inquiries or complaints Ability to make presentations to all levels of an organisation Genuine interest in technology and services Consistently demonstrate attention to detail, and strong commercial acumen Strong customer service skills Excellent written and verbal communications skills Ability to prioritize and work independently Demonstrated ability to work collaboratively as part of a team, and to successfully operate in a flexible, virtual operating environment. Software skills: PowerPoint, Excel, Word Previous experience of selling/product managing IT and/or Professional services is advantageous, especially if in a OEM or Distribution environment Able to manage a Commercial and sales pipeline Ability to deliver against a commercial target system IT Literacy (and an ability to adopt to new systems in an IT enabled organisation) Ability to plan and prioritise work Ability to exercise judgement/make decisions Knowledge of relevant market sector Knowledge of relevant product portfolio Knowledge of customers within focused market sectors Knowledge of the competition

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