Guest Services Manager
Saint Kitts, Saint Kitts and Nevis View Company Profile
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Job Type: Full-time |
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Contract Type: Contract |
Our client is looking for Guest Services Manager
Knowledge Requirements:
BA degree strongly preferred; at least two years hotel front desk supervisory experience required
Must have strong customer service orientation
Must have strong team orientation
Qualifications
Candidate must have past Hilton hotel experience and demonstrate a strong understanding of Hilton’s brand standards and loyalty programs, particularly Hilton Honors.
ESSENTIAL FUNCTIONS
Take every opportunity to amaze the guests
Participate in the Manager on Duty program
Ensure that the Front Office Team understand and exceed guests’ expectation
Empower associates to satisfy guests and to make decisions
Ensure that Front Desk associates actively solicit feedback from guests
Ensure that Front Desk associates handle special requests properly
Ensure that Front Desk associates promptly respond to and resolve guest complaints
Ensure that Front Desk associates smile, have eye contact, and greet guests immediately
Ensure that Front Desk Associates maintain a well-groomed, professional appearance at all times, including uniform and nametag
Ensure that the following Front Desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment
Posted 3 months ago.