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Build A Bear Workshop
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Southampton, Hampshire
Senior Sales Assistant
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Job Type: Full-time |
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Overview
Build-A-Bear Workshop, Inc. is the leading and only global company that offers an interactive make-your-own stuffed animal retail-entertainment experience. Founded in 1997, the company currently operates more than 400 Build-A-Bear Workshop® stores worldwide, including company-owned stores in the United States, Puerto Rico, Canada, United Kingdom, the Republic of Ireland and Denmark. The Sales Lead is a role model bear builder that supports the store management team by effectively performing the responsibilities of a Leader on Duty by creating an Experience First® culture and enhancing the customer’s experience while achieving the store sales goals. In the absence of a member of management, the Sales Lead is responsible for the daily operation of the store. The Sales Lead is expected to role model BABW Core values and Experience First® behaviours in all actions and interactions in order to create a positive guest and associate experience. Ideal candidates for the Sales Lead/ Supervisor position will have be accountable for the following: Leadership ·Senior Sales experience with a proven, successful track record in a customer centric business, preferably in speciality retail. Drive for results ·Experience of supporting the management team in the execution of the short and long term store business plans to drive results Builds High Performing Teams ·Assists in the training of associates on Experience First, sales, merchandising, and operational goals. Provides practical, timely and consistent feedback and coaching. Operates with Excellence ·Assists management team with payroll and timekeeping procedures.Audits daily clock in and clock out to ensure accuracy and compliance with BABW policies and procedures. Executes the Brand Story ·Executes visual presentation standards using BABW visual standard guidelines and store presentation tools. Person Specification ·Ideal relevant experience providing exceptional guest service in the workshop. ·Is ambitious and success oriented. ·Excellent interpersonal communications skills, including verbal and written communication. ·Is flexible and adaptable in a fast paced work environment. ·Fosters a high energy environment and demonstrates an appreciation for children of all ages. If you love kids and believe that providing a fun experience for guests results in a fun place to work, WE SHOULD TALK Apply Now