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London, Greater London
Partner Product Operations Associate
Overview
Job Description
**Intro:** Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. **Summary:** Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.We are seeking an operations associate to join a global operations team focused on new and emerging product initiatives for Facebook's Partnerships team. The team is currently focused on two media product areas: CrowdTangle and Facebook video programs. CrowdTangle is a social discovery & analytics platform that was acquired by Facebook in late 2016. CrowdTangle is a free platform used by publishers to discover stories, benchmark against competitors and identify influencers. Our video programs support media partners in Facebook Watch. This individual will directly support our partners, reduce product issues on our platform, liaise with Product & Engineering, Partnerships, Marketing and Operations teams to improve the feedback loop with partners, and take on projects to support and evolve the operational foundation for this team. Candidates will be data-driven, self-motivated, excited about getting into the weeds with operational issues, and flexible to frequent changes. They will be expected to think creatively about nebulous issues and are passionate about problem solving. They will work cross-functionally with Product and Partnerships to improve experiences for our partners. **Required Skills:** 1. Provide our partners with a delightful, high touch and effective support experience 2. Improve support operations and workflows around issue resolution and product insights 3. Partner closely with cross-functional teams including Product & Engineering, Partnerships, Marketing and Operations to execute on our support strategies and programs across key product areas 4. Identify trends and key insights to drive impact around product development, user experience, and operational efficiency 5. Proactively identify and lead initiatives to deliver exceptional partner service **Minimum Qualifications:** 6. B.A. or B.S. 7. 2+ years of experience in operations, account management, program management, customer support or related industries 8. Experience using data to tell a story 9. Experience working with cross-functional teams 10. Strong written and verbal communication skills **Preferred Qualifications:** 11. Experience in or passion for the media industry 12. Experience working with global teams 13. Experience using CrowdTangle and/or Facebook video products 14. Please note competitive salary including the following benefits apply: Medical Benefits, Dental Benefits, Vision Benefits, Pension Benefits, Life Assurance, Childcare Benefits, Gym Benefits, Transport benefits, Laundry Benefit. Date opened: 13th May 2020, Closing date: 13th June 2020. **Industry:** Internet