Product Features
Blog
Contact Us
Sign In
FICO
,
Birmingham, West Midlands
Business Operations Analyst
Overview
Job Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential! Job Summary Job Description Our Offer This is a great opportunity to grow into an important role in the Global Business Operations Team, which is the backbone of Professional Services, by providing invaluable support and informationto the Leadership teams both globally and locally that enable them to make strategic and tactical decisions to maximize revenue and profit margins for the Company" - Director, Global PS Operations We are looking for a technically aware and client focused analyst with excellent Microsoft product skills and exposure to MSSQL to help develop and produce management information reports and presentations.The analyst will also take on the role of a Tenrox Administrator as well as supporting the development and testing of any other Professional Services system support tools. What You'll Do * Undertake administration of the Tenrox application * Development of reports using Upland Analytics * Develop and produce SQL Stored Procedures and Microsoft Visual Studio reports from Tenrox * Develop and creation of regular management information reports on a weekly, monthly and quarterly basis on regional and global Professional Services management and productivity performance as required * Creation of ad hoc reports and analysis as requested * Provide 2ndline support for Tenrox issue management * Undertake testing support for new iterations of The Q Pricing Configurator from a Professional Services perspective * Participate in Operational initiatives and projects as and when required What We're Seeking * Ideally educated to a degree level or relevant work experience. * Excellent Microsoft Excel, PowerPoint, Word & Visio skills, including Microsoft Visual Basic * Proficient in SQL (desirable, but not essential) * Excellent interpersonal skills * Ability to work in a demanding multi-tasking environment and be accountable for results * Knowledge of Salesforce, Oracle and Professional Services Application (PSA) * Ability to work on own initiative * Excellent team participation Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more. FICO makes a real difference in the way businesses operate worldwide: * Credit Scoring - 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world. * Fraud Detection and Security - 2.6+ billion payment cards globally are protected by FICO fraud systems. * Lending - 3/4 of US mortgages are approved using the FICO Score. * Anti-Money Laundering - our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We support many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfill your potential at www.fico.com/Careers FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we're proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.