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Visa
,
London, Greater London
Associate Technical Support Analyst - Level 3
Overview
Job Description
Company Description Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You'll fit right in. Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays. Think you know us? Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive. Individuality fuels our brand and our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering. So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness. Job Description If you think you could support Visa as an Associate Technical Support Analyst, we want to hear from you - together, let's make Visa a great place to work. What's it all about? The Technical Support Engineer role involves significant interaction (phone, email and web ticketing) with our merchants and our internal engineering team. TSE's must quickly identify and resolve second-level technical problems ranging from network issues, connection method errors and payment process problems through advanced troubleshooting techniques. The ideal candidate will be technically seasoned enough to go toe-toe with our advanced enterprise customer base and a total team player who enjoys working with others to solve demanding customer issues. Qualifications Thinking about careers differently... At Visa, we are passionate to offer our employees compelling career growth opportunities. As such, even if you do not have experience of this function there could be skills or experiences, which would transfer well. For this role, the key skills required are: * BS in Computer Science or MIS strongly preferred. * Technical Helpdesk Experience. * Exceptional verbal and written communication skills * Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation. * Ability to multi-task, continually re-prioritise cases and work under pressure. * Intermediate-level knowledge of multiple programming languages. (ASP, PHP, xml, etc.) * Intermediate-level knowledge of Network protocols, infrastructure, and topologies. * Ability to explain technical concepts to non-technical users. * Ability to support users at various levels of technical competency. * Effectively manages difficult or volatile customer situations. * Problem Solving skills. * Ability to effectively perform problem isolation and resolution in order to have the least amount of impact and downtime. * Ability to schedule and prioritise. * Able to read and understand technical manuals, procedural documentation, and OEM guides. * Excellent interpersonal skills. * Ability to assess, analyse and research technical situations and provide viable alternatives. * Ability to learn new technologies and procedures quickly. * Ability to communicate effectively with wide variety of users and other technical teams. Other Required Characteristics * Results-oriented/self-motivated. * People-oriented/Team Player. * Strong interpersonal abilities - must project credibility and integrity. * Flexible with hours. * Goal seeker. * Ability to multitask. * Inquisitive. * Creative. * Detail oriented. Think you have what it takes? If you are interested in a career that will challenge and inspire you - we'd love to hear from you! Additional Information Diversity & Inclusion Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back. By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients. Qualifications: Thinking about careers differently... At Visa, we are passionate to offer our employees compelling career growth opportunities. As such, even if you do not have experience of this function there could be skills or experiences, which would transfer well. For this role, the key skills required are: BS in Computer Science or MIS strongly preferred. Technical Helpdesk Experience