Admin Clerk

Hermes ,
Hemel Hempstead, Hertfordshire
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Overview

Job Description

A job summary entered here will be visible on Agency jobs, Indeed, Adzuna and your social media pages. Overview The UK's largest home delivery courier network, Hermes will deliver more than 260 million parcels this year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries. We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us! How it feels to work for us Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance. The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer's experience, because in every job at Hermes, you will and you can add value. About You The Clerk role will be dealing with staff both in the office and all drivers coming in and out of the depot, as well as our clients and suppliers. Responsibilities Include: * Answering all incoming calls in a professional and timely manner for both Internal and External customers * Day to day administration * Assisting the warehouse with admin queries concerning green card enquiries, Client to Client traffic and UPP system work * Filing, data input, information gathering, resolving queries and word processing Skills/ Experience: * Excellent telephone manner * Good customer service skills * Strong communication skills with the ability to communicate at all levels * Previous clerical/administration experience * Organised and able to work on own initiative * Working knowledge of Microsoft Word and Excel * Good typing ability * Flexible approach to work * Good understanding of written and spoken English

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