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Amazon
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London, Greater London
Program Manager - Lean Six Sigma
Overview
Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Transaction Risk Management Systems (TRMS) group designs, risk models and operational processes that minimize risk and maximize trust in Amazon.com. We have investigators globally who investigate fraudulent transactions. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we work towards minimizing the risk associated with new initiatives. The Business Improvement Manager will be responsible for driving EU/global wide and initiatives/process improvement programs focused on reducing cost by improving efficiency, improve quality of operations and improve customer experience. Expectation from the role is to lead and motivate others to meet the challenges of an extremely deadline-driven environment where explosive growth needs to be balanced against evolving customer demands and where quality of results is paramount. This position requires a talent with the proven leadership ability to facilitate and guide and drive projects resulting in process optimization, cost reduction, customer experience improvement, as well as the ability to teach those methods to other managers and associates in order to foster a culture of continuous improvement. Key responsibilities associated with this position include the following: 1. Program Management: a. Works with TRMS leadership team to drive critical business improvement initiatives. b. Develops, implements and governs KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all projects. c. Manages multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills. d Demonstrates discretion in coordination of project scoping and selection to align with business objectives. f. Communicates across all levels on project and program progress. 2. Process Improvement: a. Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output. b. Supports project teams/team members as-needed to improve processes, provide project intervention and coaching, etc. c. Drives continuous improvement culture through delivery of content and training on Lean Six Sigma, Continuous Improvement Root Cause Analysis, etc. d. Monitors the training and professional development of all team members, looking for opportunities to strengthen their skills or acquire new ones.