Controller

MITIE GROUP PLC ,
Lurgan, Armagh
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Overview

Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Mitie has a great opportunity in Northern Island. We are looking for an experienced OCC Controller to join the team on site. The position for OCC Controller will be a lead role on site on a daily basis. Your shift patterns will include, Days, Nights and Weekends with a pay rate of 9.29 per hour. Job objectives and responsibilities * To Working with Planner - takes control of jobs in progress which are commissioned by the client * Controls and manages an assigned group of assets which are necessary for the successful outcome of a job Main duties * Takes over control of a job from the Planner. * Monitoring all jobs including planning and undertaking all required checks * Reviews timings against Key Performance Indicators (KPIs) * Manages and controls assets and resources over the duration of a day shift * Assists in decision making on jobs, advising and instructing relevant parties accordingly. * Monitors jobs in progress and provides a back up/alternative solution for any issues or delays * Liaises with relevant parties with updates, issues, delays caused by 3rd party locations impacting on targets/KPI's * Keeps systems updated so that any MI reporting requires is as relevant as possible * Authorises the closure of shifts for field resources * Controls and supervises MO incidents Health and Safety responsibilities * Follow Group and company policies and procedures at all times; * Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; * Use all work equipment and personal PPE properly and in accordance with training received; * Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security * Ensure compliance with Mitie's information security procedures in all activities; * Proactively identify and report security risks to your manager; * Report actual and suspected security incidents; Qualifications Person Specification * Ability to gain a quick understanding of client rules, processes & procedures * Knowledge of Microsoft Outlook * Good general IT skills * Engaging and collaborating with multiple customers * Proactive - to be able to perform in fast moving and pressurised environments, with flexibility, adaptability & agility. * Drives high expectations and performance goals for themselves. * Drives and delivers consistent processes and procedures to improve efficiency and customer experience. * Able to apply self-learning and improvement. * High energy and personal resilience -a can-do approach * Excellent standard of verbal and written communication skills * Ability to see new and innovative ways of working * Personal skills such as negotiation, problem solving and the ability to build sound professional relationships * Demonstrates a high level of initiative and common sense * Ability to focus on customer requirements * Ability to work w

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