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OwnBackup
,
London, Greater London
Solutions Engineer
Overview
Job Description
Company Description OwnBackup is a leading cloud-to-cloud backup & restore vendor. We provide secure, automated, daily backups of SaaS & PaaS data as well as sophisticated data compare & restore tools for disaster recovery. Our solution complements the SaaS vendor's (e.g. Salesforce) built-in data-protection mechanisms by covering data loss & corruption caused by human errors, malicious intent, integration errors, and rogue applications. The solution also provides enterprises with the performance and reporting required to meet compliance regulations in a number of industries. OwnBackup was co-founded by data-recovery, data-protection and information-security experts, each with over 15 years experience in their respective fields. We are a top-ranked backup & restore ISV on the Salesforce.com AppExchange, the 2018 Salesforce Appy award winner, and the winner of multiple Demo Jam awards. We believe that every employee in the company can and should make an impact every day, and we empower them to do so. If you are self-motivated, like to take initiative and are a great team player you will love working here. Job Description As a Solutions Engineer, you are empowered to sell to business and CRM leaders in every space and vertical, and take ownership in crafting customer-centric solutions. You will align and support our EMEA Sales team by owning technical discussions, product demonstrations, POC's and proving business value to influence closed deals. Responsibilities * Deliver killer product demonstrations to set OwnBackup apart from other solutions * Respond to functional and technical elements of RFIs/RFPs * Convey customer requirements to Product Management teams and help validate functionality * Maintain a regular Customer feedback channel and provide inputs for product development. * Develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value * Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers. * Handle complex and high level escalated inquiries from customers Required Experience * 2+ year(s) experience with Salesforce as an Admin / Solution Engineer - MUST * 1+ year(s) experience in Services and Support roles, such as Customer Success, Professional Services, Sales and/or Consulting * In-depth knowledge of salesforce.com platform Exceptional organizational and time management skills * Excellent English written and verbal communication skills * Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects * Ability to work as part of a team to solve technical problems in varied political environments * Ability to build rapport quickly with customers and third parties * Good planning and organisational skills with a demonstrated ability to work calmly under pressure