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Duck Creek Technologies
,
London, Greater London
Manager - Software Configuration
Overview
Job Description
Challenging convention. Trying new things. Reshaping an industry. The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is helping to reshape an industry. If having a hand in transforming one of the world's oldest and largest industries into a standard for innovation, open exchange, and peerless user experience sounds exciting, let us know. We may be looking for you. Manager, Software Configuration The Manager, Software Configuration leads a project team responsible for delivering technical implementation tasks for customers, while also serving as a supervisor. S/he works without supervision and will engage leadership as necessary. The Manager, Software Configuration is responsible for delivering successful outcomes for a customer and is a trusted adviser for the customer ream. S/he is a SME in the Software Configuration job family and is able to assist and advise other teams in understanding the functional impact of various implementation options. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES * Assumes people management responsibilities including, but not limited to, the management of direct reports, writing and conducting annual performance reviews, managing under-performance, and serving as a hiring manager. * Leads a team of direct reports. * Has regular communication with internal stakeholders as well as the customer team. * Facilitates customer meetings. * Trusted adviser of the customer. * Leads the designing of the software configuration to meet the business process design and application requirements. * Serves as a key contact for the Sales and Product Management and Client Delivery teams through knowledge of the product or product line by providing pre-sales support, solution planning, product management expertise and customer support. * Leads the development of a configured application prototype and conducts a client walk-through to validate the configuration design and explore gap options. * Leads a team of other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals. Ensures the technical architect and project manager are informed of any issues that may affect any other areas of the project. * Participates in code reviews and fixes any defects and performance problems discovered in testing and transitions the application components to the testers. * Leads discussions with internal teams and the customer team. * Performs other related duties and activities as required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. QUALIFICATIONS/REQUIREMENTS Education and Work Experience: * Bachelor's degree, or its equivalent, in Computer Science, Information Technology, Computer Engineering, Information Systems, or a closely-related technical/analytical field * Minimum of 8 years' professional experience, preferably in implementing software applications Specialized Knowledge, Skills, and/or Abilities: * Experience with implementation of Duck Creek Platform * Experience in implementing P&C Insurance software applications * Experience in HTML, ASP, and XML preferred * Facilitation experience for conducting requirements gathering and stakeholder agreement meetings * Familiar with Joint Application Design (JAD) session, prototyping, Conference Room Pilot (CRP), and similar approaches and principles * Familiar with business process design concepts and principles. Other Requirements: * Travel: At least 25-50% * Special Work Hours: * Work Authorization: Legally authorized to work in the country of the job location. * Physical: 1) Normal Office Work, Computer Programming: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.