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BazaarVoice
,
London, Greater London
Solutions Consultant
Overview
Job Description
About Bazaarvoice Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice's solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,000 brand and retail websites. JOB OVERVIEW: As our Solution Consultant you'll be proactively partnering with the Sales team to: 1) Identify a strategic approach to add value with our solutions to prospect businesses 2) Provide functional and business needs assessments for prospects ensuring transparency of scope & requirement 3) Provide industry and solutions expertise to shorten sales cycles You'll inspire clients by showcasing the value that our solution drives for their business as well as ensuring prospects are prepared for the technical and business program deliverables. You'll be a key player at the various sales stages to fully understand the problem(s) the prospect is trying to solve. This will include recommending and demonstrating the appropriate solution, building and delivering business cases, and telling the story in a compelling narrative using supporting client success examples and data. Is this opportunity a good fit for you? As our successful Solution Consultant, you enjoy inspiring with a vision and technology, and you're excited by the opportunity to work with some of the biggest brands and retailers. You'll be someone who can easily converse between business and technical teams to 'translate' requirements and expectations depending on the audience and industry. You are comfortable discussing the value of our solution and the associated business case at all levels of a client's organisation and can easily turn 'complex' concepts into simple and comprehensive overviews. Your preference is to work as part of dynamic and experienced teams (Sales & Sol. Consulting) where you can be a top player in your role. You would also enjoy being part of a EMEA wide team that is focused on making a difference in the organisation collaborating with other teams in the organisation. You'll be measured on the quality of your work and your effectiveness working with sales. Prospect readiness is key to the overall business and team success. Team engagement and participation is a very important part of your role as well as our business values . Your responsibilities will include: * Primary opportunity partner for Account Executives providing solution, industry and contextual business expertise * Prepare and inspire prospects/ clients with solution recommendations and demonstrations as well as aiding discovery during meetings * Ensure prospects understand our solution's (technical & program) requirements * Proactively collaborate with Account Executives & Client Success Directors on preparing, validating and delivering a business case to prospects / clients * Support Client Success & Strategic Business Consultants on product fit & demos for upsell opportunities * Confidently handle objections and competitive differentiation * Supporting the RFP response process by means of defining an internal timeline, recruiting and coordinating involved team members, ensuring consistency of messaging and a timely delivery * Working with the Client Engagement teams to capture and document key client requirements to define the high-level scope of solutions and services recommended to the prospect; finalised in a SOW by the Client Engagement Manager for a smooth transition from concept to implementation. * Support EMEA team with product knowledge & questions, including the more business- and strategy-related sections in RFPs * Subject Matter Expert (SME) for defined industry, products or topics. Involves ownership of supporting team materials, preparation of standardised sales demos and providing training to other team members as well as the field teams * Support field teams and marketing with thought-leadership activities (incl. presenting at events, blog posts, webinars) * Work closely with your EMEA and global teams to share and align on best practices * Provide regular feedback to the product management team on market requirements Essential skills: * Excellent presentation skills and confidence in front of large audiences including exec-level * Excellent ability to articulate and document product-specific as well as high-level technical solutions to solve customers' business problems * Significant experience in a customer-facing role * Can confidently and successfully build relationships with business and technical contacts at all levels of a client's organisation * Excellent ability to articulate business value through ROI business cases * Understanding of sales methodologies and experience in solution selling * Digital marketing or ecommerce and/ or business softwar