Manager, Client Onboarding

Oaknorth.ai ,
London, Greater London
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Job Description

OakNorth is the next-generation credit and monitoring platform that provides banks and lending institutions with the insight and foresight needed to create a better borrowing experience for the Missing Middle - the growth business who are the backbones of communities and economies globally but who have been in banking's blind spot for decades. The business was founded in 2015 by Rishi Khosla and Joel Perlman, who previously co-founded Copal Amba and grew it to 3,000 employees over 12 years, before selling it to Moody's (NYSE: MCO) in 2014, returning 125 times capital to seed investors. Since its inception, OakNorth has secured over $1bn from several investors, including: Clermont Group, Coltrane, EDBI of Singapore, GIC, Indiabulls, NIBC, Toscafund, and SoftBank's Vision Fund. The Platform has been deployed at various banks across North America, Europe, and Asia, and in the UK where OakNorth lends off of its own balance sheet via OakNorth Bank. The platform has helped OakNorth Bank become the fastest-growing business in Europe according to the Financial Times FT 1000 (2020), profitably lending over 4bn to date. In terms of the impact this has had on the economy, OakNorth Bank's loans have directly helped with the creation of 13,000 new homes and 17,000 new jobs in the UK, as well as adding several billion pounds to the economy. With offices in London, New York, Manchester, Singapore, Hong Kong, Shanghai, Istanbul, Gurgaon and Bangalore, the global team across the OakNorth Holdings group is over 800 people. Principal Responsibilities * You will possess a high level of technical knowledge in relation to AML, Financial Crime prevention, KYC, CDD and will maintain a keen eye on industry developments and best practices relevant to client onboarding and client experience, bringing that knowledge back into the team to help drive our improvement agenda; * Project Management and co-ordination of Onboarding new corporate clients including legal arrangements and funds, as well as the management of various change events that may occur throughout the life cycle of the facilities; * You will develop excellent knowledge of processes and procedures for Onboarding, operational delivery and legal arrangements, leading stakeholders through an efficient and effective onboarding process for new clients, providing regular and accurate client and internal communications; * Use excellent judgement in involving relationship managers or in escalating issues in the process accordingly; * You will carry out your duties independently and at a consistently high level, with excellent time management and prioritisation skills; * You will keep detailed work in progress updates and work transparently with the Head of Client Onboarding to ensure a full appreciation of the work you are undertaking, the client experience and business risks and challenges that may be encountered * You will possess excellent communication skills, able to tailor communication to the client & internal audience, accordingly, including interactions with heads of teams and senior management * During the course of your everyday role, you are encouraged to identify areas for improving processes to deliver improved efficiency, risk management and superior client outcomes as well as lead or participate in transformational change initiatives, delivering against our strategic plan Required: * Previous experience working in onboarding/AML role with a minimum of 5 years' experience in financial, corporate or legal sector; * Knowledge of AML/Sanctions compliance requirements and standards that impact a global financial services firm, such as KYC/client risk rating, suspicious activity reporting, client screening/sanctions requirements, and risk assessment * Strong Technical knowledge of complex corporate structures including Trusts, Funds overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc); * Understanding risk assessment on new and existing customers to identify risky business practices and present appropriate mitigation's. * Graduate with related degree and/or related industry qualification (ICA, ACAMS) * Client Service orientation and proactive mindset, with a proven ability to work with clients in difficult situations * Excellent written and oral communication skills * Problem solving/troubleshooting skills * Performs well under time-sensitive deadlines * Independent worker who is results driven * Ability to manage numerous reviews, confidential and sensitive information in a fast paced deadline driven environment. * Ability to manage multiple priorities; flexible and resilient * Ability to identify potential issues and escalate appropriately * Ability to negotiate through internal and client organisations for decisions and sign-off * Second language would be an advantage Thank you very much for your interest in OakNorth. We are happy to consider you for roles within our group of companies. If we can identify a match between your skill set and our immediate r

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