Solutions Engineer T3

NTT Europe ,
London, Greater London
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Job Description

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success! Make completing your job application easier by uploading your resume or CV. If you don't have a full CV, you can download your LinkedIn profile as a PDF and attach it! Position Overview: Reporting to the Solutions Engineering Manager, the T3 Solutions Engineer is responsible for running installation and quality assurance tasks, as well as providing support of the daily operation of the NTT Europe's customers as part of the Solutions Engineering team. Working with the Global Service Desk, you'll be part of a fantastic team that provides dedicated technical support across a range of internet and hosting infrastructure technologies 24x7. Your strong technical skills will assist you in building and supporting customer platforms, including but not limited to; Networking, Linux & Windows Servers, Virtualisation, Load balancing, Firewalls, and Storage. Making regular updates through the NTT Europe ticket portal and phones, you will provide exceptional customer support and troubleshooting of Incidents, Requests, and Problems. Working closely with Project Management and the Global Service Desk, you'll be responsible for end-to-end management of a customer solution, from deployment through to support, using your excellent customer service skills to ensure the prompt and satisfactory resolution of support cases within agreed SLAs, and delivery of projects within agreed timescales. This is a great opportunity for someone with a flexible and proactive attitude, with the ability to adapt in a changing and evolving environment, to gain vast knowledge and experience across a wide and varied range of technologies and services. Key Responsibilities: Installing enterprise level network appliances (physical and virtual) Installing server operating systems. These include, but are not limited to, Microsoft Windows, Linux, VMware ESXi and our public cloud platform. Attend training and to develop relevant knowledge and skills. Create Project Brief and Technical Architecture documentation from existing templates Working directly with customers to support and maintain solutions, and provide accurate and timely diagnosis and rectification of customer faults. Resolve or escalate Problems and Service Requests according to established procedures. Provide regular updates through the NTT Europe ticket portal to ensure prompt resolution of support cases to the highest possible levels of Customer satisfaction. Work proactively on tickets escalated by Solutions Engineering T2 to ensure prompt Incident resolution on cases, in line with agreed SLAs. Work with internal team and vendors to identify and document solution and process improvements. Carry out Scheduled Maintenance on customer solutions in accordance with established Change Management best practices. Assist in out of hours maintenance tasks, and participate in out of business hours on-call rota to manage escalations from the Global Service Desk, providing critical expertise 24x7. Following training, demonstrate clear skills with NTT Europe employed technologies. Maintaining and contributing to the security of information held by NTTE systems, process controls, customer information held or accessed in course of performing the role. Experience, Skills and Qualifications: Essential: * Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner * Experience working with dynamic and complex environments and within tight time constraints. * Comfortable using Linux systems through a command line interface * Good understanding of Networking and TCP/IP principles * Experience in workingwith TCP/IP Networks * A proactive and detail oriented individual who enjoys t

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