Customer Support Administrator

G4S ,
Tewkesbury, Gloucestershire
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Job Description

About G4S F&S - G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK's largest private provider of security solutions. G4S Fire & Security Systems (UK) is the leading integrator of fire and security solutions with a fully accredited 24 x 7 monitoring centre for fire, security and location-based services, protecting everything from small offices and schools to large multi-national organisations and high security Government facilities. Job Introduction Scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work. The job holder will be required to work 40hrs per week on a 6-12 months maternity cover. Main Responsibilities * Maintain accurate PPM information on the contracts database * Schedule PPM activities in line with contractual and NSI requirements and ensure activities are carried out and recorded * Communicate with customers to arrange visits * Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area. * Handle customer calls reporting faults within an agreed timeframe * Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers * Schedule engineers to callouts quickly and in line with *

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