Customer Service Assistant

Cordant People ,
Tewkesbury, Gloucestershire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Customer Service Assistant Tewkesbury £18K Per annum Permanent position Our client, an established market leader in their field,based in Tewkesbury are currently looking to recruit a Customer Service Assistant on a full time basis. This is an exciting new appointment following the companies continued expansion and growth. Job Specification Dealing with customer enquiries / discrepancies via email & telephone Provide information on stock availability & pricing over the phone Processing customer orders received via telephone, Email & Fax and converting quotations Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements Liaise with finance regarding accounts on hold Liaise with warehouse/production to follow up outstanding or delayed orders Process orders / raise purchase orders Collecting full details of new customers and creating an account for them within Sage 200 Working with customers to identify suitable products for their requirements (training provided) Raising sample requests for customers Support colleagues within customer services and other departments as required Track outgoing parcels, inform customers of delays and obtain proof of deliveries where required Communicate with customers on a regular basis, developing new and building on existing relationships Perform additional ad hoc duties as necessary Ideal Requirements Have strong verbal reasoning/comprehension skills with excellent telephone manner to quickly understand the problems that customers are trying to solve Have the ability to work quickly but thoroughly in a fast-paced environment Have a high level of attention to detail. Be reliable Have strong organisational skills, able to manage ongoing requirements alongside day to day tasks Have strong maths & numerical skills Have a good level of computer literacy and be familiar with the Microsoft Office suite especially Outlook, Word & Excel The successful candidate will be given full training on all systems and products. Prior experience of Sage 200, Sage CRM or Sage 50 would be an advantage, but not essential. This role is based in Tewkesbury Working hours are Monday to Friday 08:30am - 5.00pm. If you think this is the role you you, then please apply now by emailing your CV to or call the office for a confidential chat on . This vacancy is being advertised on behalf of Cordant People who are operating as an employment Agency. Cordant People are an equal opportunities employer. Please note, if you do not hear back within 7 days, your application has been unsuccessful at this time. CP2 Cordant Group is an equal opportunities employer

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