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Keeper Recruitment Limited
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Ipswich, Suffolk
Claims Team Leader
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Fantastic opportunity for a Claims Team Leader to join a market leading Claims Management Company based in Ipswich. You will be leading and motivating a team of motor claims handler to achieve team objectives. Duties of Claims Team Leader Manage a team where each handler has a live client caseload of at least the target for their role and level. To ensure a team achieves an average elapsed time for open claims of at least their target level. Ensure all customer complaints are acknowledged within 24 hours and resolved within 5 days. Challenge current work procedures and recommend cost effective process improvements. developments that improve productivity, customer service or staff satisfaction. Act as a referral point for the team. Carry out quality audits Skills required for Claims Team Leader Minimum of 2 years’ experience managing a team Good working knowledge of the Insurance industry desirable Ability to motivate and proactively coach others Ability to work under pressure Ability to manage change positively Basic knowledge of relevant legislation - Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA). As an employee you will receive a competitive salary with excellent benefits which include Opportunities for personal development and training Pension via auto enrolment Subsidised gym membership A generous staff social fund for use on social events and outings, both in and out of the office Amazon voucher every year on your birthday Free fruit available every day in the office A free eye check each year and contribution towards glasses