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Arch Capital
,
Manchester, Greater Manchester
Quality Assurance Analyst
Overview
Job Description
The Position The role will report in to the Quality Assurance manager, quality assurance support in overseeing work undertaken by Arch Insurance Group. This will involve the checking of work undertaken by underwriting teams and support functions. All work will be undertaken in accordance with agreed procedures and service standards and completed to the highest quality. A pro-active and flexible approach is required in order to complete work accurately and efficiently. The successful candidate will have enthusiasm and a desire to progress within the Arch organisation. Job Responsibilities Undertake accurate quality assurance reviews and present findings to QA team. Ensure quality assurance reviews are entered onto systems in an accurate and timely manner. Ensure that remediation processes are managed and monitored to accurate completion. Provide clear and concise feedback to underwriters and support functions. Assist with the maintenance & updating of process and procedure documentation for all quality processes implemented Provide regular accurate reporting on QA review results. Adhere to process and procedures defined in the best practice guidelines to minimise risk and maximise efficiencies. Support colleagues with cross training of processes and the on boarding of new processes Work closely with colleagues to support continuous improvement and increase Arch Insurance Group knowledge. On-board new activities as requested with enthusiasm and a proactive approach, providing regular feedback in relation to training and embedding of new processes. Continuously review and identify efficiencies in processes Ensure that service standards are consistently achieved. To provide Monthly Metrics reports. Required Skills/Experience High computer literacy and intermediate use of Microsoft Word, Excel and Outlook. Enthusiastic, hardworking and driven individual with a focus on providing high quality service. Ability to prioritise and organise workload in order to meet tight deadlines. High level of Accuracy and attention to detail. Excellent communication skills with confidence to ask questions and build relationships with key stakeholders. Flexible approach and ability to recognise and adapt to changing business requirements. Team focused Desire to gain knowledge and skills and develop further professional skills (e.g. CII qualifications) Desired Skills/Experience Academic qualifications to include GCSE Mathematics and English Language at grade B and above. High computer literacy and intermediate use of Microsoft Word, Excel and Outlook. Education Previous experience in Insurance industry would be preferable Basic understanding of Quality Assurance desirable, but not essential. Knowledge of London market processes and terminology would be an advantage.