Product Features
Blog
Contact Us
Sign In
Torus Group
,
Liverpool, Merseyside
Quality & Performance Advisor
Overview
Job Description
We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington. One of the largest landlords in the North West, we have 1,500 staff, manage more than 37,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes. A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur. The Performance and Risk Team is responsible for supporting the Group in delivering excellent performance by using business intelligence methodologies and tools and managing risk effectively. The team is also responsible for managing the Internal Audit programme and co-ordinating Business Continuity activity. This is an important role in which you will: Support the Quality and Performance Manager in developing and strengthening the quality and performance function within the Group. This will include producing performance information and reports for use at all levels across the organisation. The post holder will support operational teams to manage and understand performance results and identify areas for improvement. To be successful in this role you will: * Have a sound knowledge of performance management within a social housing environment. * Ability to prepare and present complex data and information effectively to customers, colleagues, stakeholders and senior management. * Strong analytical skills and attention to detail, with the ability to identify trends and issues within large and complex data sets. * Excellent problem-solving skills with the ability to identify innovative and forward-thinking action plans to improve performance or service delivery. Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you'll enjoy working with us. In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing.