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Pertemps Liverpool
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Liverpool, Merseyside
Quality and Compliance
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Job Type: Full-time |
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Salary: £19,334 per annum |
Overview
Call Monitoring Officer (Quality and Compliance) Liverpool City Centre Permanent £19,344 Monday to Friday 9:00 - 18:00 An award winning digital media company based in Liverpool City Centre are looking on growing their teams sizes as their business expands. This company provide customer leads services to automotive giants such as Jaguar Land Rover and Mercedes. Your role within this company will be to listen to Contact Centre calls and review these against company standards, quality and compliance. You will need to be an effective communicator and a great decision marker, as it is your responsibility to approve, reject or feedback calls to customer service advisors. As this is a high volume and fast paced role you will need to be positive and professional candidate who can adapt easily and fit into the quality and compliance team. As this company are expanding there a number of these roles currently available. The duties for this role are as follows: Listen to, review and score calls of the customer service advisors Ensuring leads meet agreed standards Identifying trends Check all CSA's stay within regulations and guidelines Checking all calls meeting quality ad compliance guidelines Communicating effectively with colleagues and managers Providing feedback Working on a high volume of calls each day To be considered for this role you must possess the following: Must have proven experience within a similar call checking role Ability to listen attentively Computer literate Great attention to detail Able to work to deadlines Aware of GDPR Able to asses quality in line with regulations Decisive Benefits: Extensive benefits package including cycle to work, seasonal team events and pizza days A enjoyable and relaxed working environment Hands on training provided If you are interested in this role and feel you have the relevant skills and experience, contact Bethan in Pertemps Liverpool branch Keywords: Automotive; business development; quality; complaint; compliance; coach; training; ; call monitoring; GDPR; new business; call centre; contact centre; customer service; customer service advisor; operative; representative; consultant; call agent; call advisor; customer advisor; customer agent; customer care; account manager; account management; account executive; sales associate; inbound; call handling; call handler; telesales; outbound; telemarketing; telemarketer; Merseyside; Liverpool; City Centre